Account Liaison – Hospice
About The Position
As an Account Liaison at Arc Hospice & Palliative Care, you will lead hospice outreach and business development efforts across the Dallas–Fort Worth area, serving as a trusted partner to referral sources and community providers. This role is ideal for an experienced healthcare outreach professional who is passionate about expanding access to compassionate end-of-life care and building meaningful, long-term relationships. The Account Liaison is responsible for developing and maintaining strong relationships with referral partners to promote awareness of Arc Hospice & Palliative Care services. This field-based role supports referral generation and conversion while serving as a key representative of Arc within the community. The Liaison works closely with intake, clinical, and operational leaders to ensure alignment between referral needs and service capabilities. This is a performance-focused role centered on consistent outreach, education, and engagement throughout the assigned territory.
Requirements
- High school diploma/GED required, Bachelor’s degree preferred
- Minimum of two (2) years of experience in healthcare sales, business development, or marketing; hospice or home health experience strongly preferred
- Strong interpersonal, communication, and relationship-building skills
- Ability to educate diverse audiences with clarity, professionalism, and compassion
- Highly organized, self-directed, and goal-oriented
- Proficient with Microsoft Office and electronic medical record systems
- Valid driver’s license and reliable transportation required
- Demonstrated empathy, cultural sensitivity, and ability to support patients and families from diverse backgrounds
- Commitment to delivering high-quality, person-centered care aligned with Arc Hospice & Palliative Care’s mission, values, and standards
Responsibilities
- Represent Arc Hospice & Palliative Care in the community with professionalism, empathy, and integrity
- Develop and maintain relationships with physicians, hospitals, nursing homes, assisted living facilities, senior communities, and other referral partners
- Meet with patients and families to explain hospice philosophy, review services, answer questions, and obtain signed consents for care
- Educate healthcare providers, referral partners, and community members on hospice and palliative care services
- Conduct in-services, presentations, and outreach events to increase awareness and understanding of hospice care
- Support referral generation and ensure timely communication with intake and clinical teams
- Identify opportunities for collaboration or partnership to enhance access to care
- Track outreach activities and maintain accurate documentation in accordance with company standards
- Monitor competitor activity and market trends within the assigned territory
- Participate in team meetings and contribute to outreach and growth strategy discussions
- Maintain confidentiality and adhere to all HIPAA requirements
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
