Account Leader (Client Service)

Circana

1d•$100,000•Remote

About The Position

Let’s be unstoppable together! Circana is a leading provider of technology, AI, and data solutions for consumer-packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behavior, and drive growth—powered by six decades of expertise and an expansive, high-quality data set. At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to your work and personal lives. We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at www.circana.com. Role Overview Retailer Help Desk Solution Lead for a top tier tobacco company

Requirements

BA/BS Degree or 3-5 years of relevant experience
Experience leading a team and developing talent
Demonstrated expertise in translating data and analysis into relevant implications
Ability to handle multiple requests/actions needed (multi-tasking skills)
Experience with data
Strong Communication skills, both written and verbal
Demonstrated problems solving skills
Strong project management and process skills
Able to engage in consultative manner with clients when helping solve/manage content deliverables
Bachelor's degree preferred

Nice To Haves

Consumer Packaged Goods (CPG) company experience a plus

Responsibilities

Strong operational, process driven skills to enable custom solution support
Strong tobacco category knowledge a plus
Managing Retailer relationships to ensure data program compliance and weekly production process management.
Key point of retailer contact for service-related requests or issues.
Effectively synthesizes data validations results and data quality metrics to drive best in class client experience.
Demonstrated resiliency and sound judgment in dealing with business and corporate challenges.
Able to engage in a service-focused manner with Retailers when helping solve/manage content deliverables.
Strong project management and process skills.
Able to effectively work with virtual and diverse teams (i.e. GOC).
Demonstrated communication and interpersonal skills.