Account Lead (Weekend - 2nd Shift)

Crane Worldwide Logistics • Sumner, WA

84d

About The Position

The position serves as the primary contact with clients at specific sites, ensuring effective communication and resolution of issues. The individual will act as an intermediary between the client and their operations teams, as well as the Crane Worldwide network. Responsibilities include maintaining and identifying problems with client KPIs, escalating shipment issues promptly, managing client requests, and ensuring accuracy in client reports. The role also involves planning warehouse layouts, leading new client implementations, and training employees on warehouse systems and procedures. Other duties may be assigned as necessary.

Requirements

• High school diploma or GED/Bachelor's degree preferred
• 3 to 5 years' experience or combination experience and education

Nice To Haves

• Professional certification may be required in some areas.

Responsibilities

• Acts as primary contact with client at that particular site and is available to the client for escalation when necessary
• Work as intermediary for communication between client and their operations teams and Crane Worldwide network
• Maintain and identify problems with client KPI's
• Escalate all issues with a shipment immediately to the client to ensure prompt resolution
• Manage all client requests and follow up to ensure that the client needs are met
• Organize, set priorities, schedule and review work, but has no responsibility to hire, terminate, review performance or make pay decisions
• Responsible for managing the client reports and assuring accuracy
• Plans layout of warehouse and other storage areas, considering turnover, size, weight, and related factors of items stored
• Lead or assist in new client implementation requirements from a system, process, and documentation standpoint
• Work directly with the operational staff, leadership, and client's staff to understand business requirements, and how to implement new processes to accomplish mutual goals
• Learn to operate, navigate, and train CWW Employees on warehouse systems, processes, and procedures
• Other duties as assigned

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

What This Job Offers

• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees