Account Lead, Social Commerce - Talent Pool

Darkroom • New York, NY

20d • $105,000 - $132,000 • Remote

About The Position

Darkroom is expanding its Social Commerce practice and seeking an Account Lead, TikTok Shop to manage client relationships, performance, and day-to-day execution for our growing portfolio of TikTok Shop brands.

As an Account Lead, you’ll be the primary partner for your brands—translating goals into actionable plans, coordinating cross-functional teams, and ensuring campaigns ship with precision. You’ll work closely with Strategists, Creator Managers, and Paid Media to deliver measurable GMV growth and operational excellence in a fast-moving, creator-driven commerce environment.

This role is ideal for someone who is highly organized, platform-savvy, client-driven, and ready to play a critical role in building the next-generation social commerce capability at Darkroom.

Requirements

• You have 2–4 years in account management, influencer/social commerce, or performance marketing roles.
• You have hands-on TikTok Shop experience (minimum 6–12 months) managing or supporting product, affiliate, or creator workflows.
• You thrive in fast-moving, execution-heavy environments and have a bias toward precision and ownership.
• You know how to manage multiple workstreams, synthesize data, and guide clients with clarity.
• You’re proactive, curious, analytically sharp, and energized by platform-native commerce.
• You hold yourself to a high standard and want to grow into a senior client leader within a high-performance environment.

Responsibilities

• Own Day-to-Day Client Management: Serve as the primary point of contact for TikTok Shop clients; maintain tight alignment on goals, performance, and account needs.
• Drive Performance Execution: Partner with Strategy and Creator teams to manage product seeding, affiliate activation, campaign rollout, and in-platform optimizations.
• Monitor & Translate Performance: Track GMV, campaign KPIs, and affiliate outputs; distill insights into clear next steps and escalate risks proactively.
• Operational Command: Ensure all deliverables—creator briefs, product lists, content approvals, reporting—are shipped with accuracy and speed.
• Creator & Platform Fluency: Leverage knowledge of TikTok Shop mechanics, creator dynamics, and algorithmic behavior to support smarter execution and client education.
• Cross-Functional Coordination: Work closely with internal partners (Creative, Creator, Paid Media, Strategy) to ensure cohesive execution and strong client outcomes.
• Account Expansion Support: Identify trends, gaps, and opportunities to help leadership create upsell pathways and strengthen account value.
• Quality Control: Uphold Darkroom’s performance and communication standards across every client interaction and internal workflow.

Benefits

• Unlimited PTO + Local holidays (Relevant to your hub): Rebooting is part of the work. Take the time you need to stay sharp.
• Remote-First Culture: Many roles are fully remote. Employees based in or near our New York or Lisbon HQs are expected to work hybrid with weekly in-office time. Hub locations include the Brazil and Spain.
• Parental Leave: Flexible parental leave to support new parents during this important transition.
• Growth: Our interdisciplinary model gives every Darkroomer exposure far beyond their core role. Grow your skills, expand your influence, and stay at the forefront of the industry.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees