Account Lead II

. Crane Worldwide Logistics . • Sumner, WA

2d • $57,294 - $80,000 • Onsite

About The Position

Essential Job Functions Acts as primary contact with client and is available to the client for escalation when necessary Work as intermediary for communication between client and their operations teams and Crane Worldwide network Provides tracking information as requested by the client Escalate all issues with a shipment immediately to the client to insure prompt resolution Manage all client requests and follow up to ensure that the client needs are met Assure that all pre-alerts from origin offices are assembled and completed based on SOP requirements Transmit all pre-alerts to the client for all shipments Send all required reports to client on a daily, monthly or quarterly basis as deemed Responsible for managing the client generated reports and assuring accuracy Handle complex customer issues. Collaborate and work directly with the Sr. Account Manager. Create and monitor new processes. Act as a secondary contact and resource for Account Leads.  Other duties as assigned

Requirements

• Excellent written and verbal communication skills
• Demonstrates effective negotiation and closing techniques
• Excellent organization and problem-solving skills
• Works well in a team environment
• Job requires the ability to use vision, adjust focus and work on a standard computer screen
• Job may require extended sitting or standing, use of standard office equipment
• Job will require presence on-site at the assigned work location
• High School diploma or GED/Bahelor’s degree preferred
• Minimum 3 to 5 years’ experience or combination experience and education
• Professional certification may be required in some areas.

Responsibilities

• Acts as primary contact with client and is available to the client for escalation when necessary
• Work as intermediary for communication between client and their operations teams and Crane Worldwide network
• Provides tracking information as requested by the client
• Escalate all issues with a shipment immediately to the client to insure prompt resolution
• Manage all client requests and follow up to ensure that the client needs are met
• Assure that all pre-alerts from origin offices are assembled and completed based on SOP requirements
• Transmit all pre-alerts to the client for all shipments
• Send all required reports to client on a daily, monthly or quarterly basis as deemed
• Responsible for managing the client generated reports and assuring accuracy
• Handle complex customer issues.
• Collaborate and work directly with the Sr. Account Manager.
• Create and monitor new processes.
• Act as a secondary contact and resource for Account Leads.
• Other duties as assigned

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees