Account Installation Senior Representative - Evernorth - Remote

The Cigna Group

3d • $21 - $32 • Remote

About The Position

We’re hiring an Account Installation Senior Representative. For this highly technical, incredibly fast-paced, production-based role, you will build client accounts within the claims system for new and existing clients. You'll be responsible for reviewing, coding benefits, and ensuring compliance with required mandated Legislation. You'll meet the highest performance metrics, resolving service issues and managing inventory within the stated cycle times.

Requirements

• High School Diploma or GED required, bachelor's degree, preferred
• 2+ years of Dental experience, preferred
• 1+ years of Benefit Access experience, a plus
• Experience or familiarity with multiple Cigna applications, such as Benefit Inventory System, Dentacom, ePro, Vista and Webster, highly preferred
• Experience working with complex National Account structure and benefits, preferred
• Proficient PC skills with Microsoft Office products (Excel, Outlook, Word), required
• Strong organizational, detail-oriented, and analytical skills with the ability to independently prioritize and deliver results, required
• Strong interpersonal skills with experience collaborating across matrix partners, including Implementation Managers, preferred
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Responsibilities

• Analyze information and load data into BIDS/BA applications and Dentacom (claim system)
• Provides information for medical/dental to CIGNA Healthcare Representatives for the delivery of superior customer service
• Utilizes the Benefit Information Decision application (BIDs) to complete and deliver benefit plan information via the Benefit Access (BA)/Dentacom application
• Works with appropriate systems and matrix partners through the Case Installation process to ensure benefit representation for all accounts
• Meet the needs of the Benefit and Claim Inquiry, and drive consistency across Client Operations
• Work with matrix partners to ensure that information is correct and to obtain missing information
• Review and analyze accounts to ensure compliance with legislation

Benefits

• Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED