Account Growth Specialist

Sonova AG

2d•Remote

About The Position

The Account Growth Specialist is responsible for driving new revenue growth within smaller and emerging accounts through proactive outbound selling and opportunity creation. This role works in close partnership with the Account Growth Leader, Regional Directors, and field sales teams to execute coordinated sales strategies that expand share of wallet, accelerate pipeline, and achieve or exceed assigned revenue targets.

Requirements

Bachelor’s Degree or equivalent experience.
Minimum of 3+ years in Inside and/or Outside Sales, or Medical Device sales, preferably in the Hearing Healthcare industry.
Strong analytical, problem-solving, and data interpretation skills.
Excellent written and interpersonal communication skills.
Must be good at building and maintaining relationships
Strong time management, organizational, and prioritization skills, with the ability and commitment to follow u
Must be good at building and maintaining relationships
Self-starter with curiosity and accountability to drive measurable results.
A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Responsibilities

Develop and maintain relationships: Build and strengthen relationships with new and low share-of-wallet customers within the assigned territory.
Growth opportunity identification: Analyze customer and territory data to identify drivers of low engagement such as captive relationships, pricing concerns, or limited product knowledge.
New opportunity hunting: Identify, prioritize, and pursue new business opportunities through outbound prospecting, referrals, online research, and B2B leads.
Revenue growth strategy: Develop and execute tailored strategies to increase product adoption, share of wallet, and incremental revenue.
Customer education: Educate hearing care professionals on Phonak’s product portfolio, solutions, and overall value proposition.
Objection handling: Address customer objections related to pricing, product knowledge, and competitive positioning to drive conversion.
Customer communication: Manage ongoing customer interactions including follow-ups, virtual appointments, and proactive outreach.
New account onboarding: Onboard new accounts to ensure a seamless transition and strong early-stage partnership.
Early account development: Support new accounts during initial stages by providing training, education, and structured guidance to drive early adoption.
Customer continuity: Maintain customer satisfaction and service levels during territory transitions or role coverage periods.
Cross-functional collaboration: Partner with Account Managers, Regional Directors, Inside Sales Managers, Marketing, Trainers, and internal teams to support pricing strategies, conversions, and retention planning.

Benefits

Medical, dental and vision coverage
Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
TeleHealth options
401k plan with company match
Company paid life/ad&d insurance
Additional supplemental life/ad&d coverage available
Company paid Short/Long-Term Disability coverage (STD/LTD)
STD LTD Buy-ups available
Accident/Hospital Indemnity coverage
Legal/ID Theft Assistance
PTO (or sick and vacation time), floating Diversity Day, & paid holidays
Paid parental bonding leave
Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
Robust Internal Career Growth opportunities
Tuition reimbursement
Hearing aid discount for employees and family
Internal social recognition platform