Account Follow-Up Representative I

Harris Healthcare

11d

About The Position

As an Account Follow-Up Representative, you'll help resolve unpaid insurance claims for hospital patients. This involves learning different hospital systems, researching claims, and ensuring accounts are settled quickly and efficiently. Your Daily Work: Follow up on unpaid hospital patient accounts with insurance companies. This includes checking payment status, rebilling, adjusting financial classes, and documenting all steps taken. Manage 30-40 patient accounts daily for your assigned insurance providers. Address denied claims and zero-payment reports within 48 hours. Talk with insurance companies to get outstanding balances paid. Research unpaid accounts and guide them through the correct process. Document your findings and next steps clearly. Suggest account adjustments based on guidelines. Help with team projects to meet client agreements. Work with other teams to solve project issues. Manage your time well and prioritize tasks. Complete required training on time. Follow quality and regulatory standards. Administrative Tasks: Submit your work hours accurately and on time. Keep up-to-date on insurance rules and collection laws. Learn about the industry through training and self-study. Attend team meetings. Respond promptly to messages from patients, agencies, and facilities. Follow all HIPAA privacy and security rules. Uphold company policies and procedures.

Requirements

• Comfortable using computers, including Excel, Word, email, and databases.
• Good with phone calls (inbound and outbound).
• Able to handle patient health information (PHI) confidentially.
• Good at math.
• Excellent communication, judgment, and problem-solving skills.
• Detail-oriented, organized, and able to manage multiple tasks.
• Can focus for long periods.
• Works well alone and with a team.
• Builds positive relationships with colleagues and clients.
• Flexible, positive, and professional, even under pressure.
• Learns new systems quickly.
• Understands instructions well.
• High school diploma or equivalent.
• At least 1 year of related experience, or a recent graduate of a Medical Billing and Coding program.
• Able to follow directions and work independently.
• Handles pressure well and maintains a customer-focused approach.
• Reliable high-speed internet (at least 300 Mbps download speed) with unlimited data.
• A smartphone for security (Multi-Factor Authentication).

Responsibilities

• Follow up on unpaid hospital patient accounts with insurance companies.
• Manage 30-40 patient accounts daily for your assigned insurance providers.
• Address denied claims and zero-payment reports within 48 hours.
• Talk with insurance companies to get outstanding balances paid.
• Research unpaid accounts and guide them through the correct process.
• Document your findings and next steps clearly.
• Suggest account adjustments based on guidelines.
• Help with team projects to meet client agreements.
• Work with other teams to solve project issues.
• Manage your time well and prioritize tasks.
• Complete required training on time.
• Follow quality and regulatory standards.
• Submit your work hours accurately and on time.
• Keep up-to-date on insurance rules and collection laws.
• Learn about the industry through training and self-study.
• Attend team meetings.
• Respond promptly to messages from patients, agencies, and facilities.
• Follow all HIPAA privacy and security rules.
• Uphold company policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees