Account Executive

sg360°•Wheeling, IL

About The Position

sg360° partners with Fortune 1000 brands to pursue unmatched direct marketing performance. We leave no stone unturned in our efforts to drive smarter targeting, stronger messaging and improved ROI. Everything we do - audience analytics, strategic planning, creative development, production and distribution - we do in the pursuit of performance. When you join us, you gain access to a comprehensive benefits package, including paid time off, holiday pay, health, dental, and vision insurance, life insurance, an education assistance program, short- and long-term disability, wellness resources, identity theft protection, and a 401k with employer match. Be part of a legacy of excellence and growth with sg360°! Our company is seeking an Account Executive works in close partnership with the Sales Representative to deliver a seamless sg360° client experience. This role provides excellent internal and external client services ensuring accurate project specifications, timely execution, and proactive communication at every stage.

Requirements

Strong working knowledge of the direct mail manufacturing process (Digital, Sheetfed, Web/Inline, Lettershop Services).
Solid understanding of USPS postal requirements.
Excellent organizational skills with the ability to manage multiple priorities.
Strong written and verbal communication skills.
Ability to collaborate effectively with internal teams, production facilities, and external clients.
Proficiency with Salesforce and other business systems.
Ability to prioritize and execute in a fast-paced environment.
Bachelor’s degree preferred (Graphic Arts, Business Administration, or related field).
5+ years of experience in the graphic arts (customer service, sales service, or account support).
Experience within direct mail manufacturing strongly preferred.
sg360° does not offer employment-based visa sponsorship now or in the future. Candidates must be legally authorized to work in the United States without the need for current or future visa sponsorship.

Responsibilities

Provide outstanding internal and external client service, working in close collaboration with Sales to ensure accurate execution and client satisfaction.
Receive and interpret client specifications for RFE/RFP submissions.
Coordinate structural design dummies/templates and production schedules per facility.
Confirm customer specifications align with proposals and submit pricing packages.
Enter and update opportunities in Salesforce.
Consolidate and submit order entry documentation (Estimate, PO, Quote).
Maintain client job grids and account information in Salesforce and Technique.
Participate in pipeline and budget planning with the Sales Representative.
Build and maintain strong client relationships.
Review order management updates and proactively communicate project status changes.
Initiate additional RFEs, schedule updates, and production method adjustments as needed.
Facilitate and/or participate in internal pre-production meetings to communicate client requirements and workflow preferences.
Respond to production facility inquiries on behalf of the client and Sales Representative.
Coordinate with internal teams and strategic partners to ensure deadlines are met.
Understand facility-specific process flows to ensure consistent execution from concept through billing.
Initiate post-production meetings when necessary.
Support and attend customer-facing sales activities and facility visits as needed (travel as needed).
Initiate customer contract requests and assist with implementation once awarded.
Ensure adherence to negotiated contract requirements (e.g., data destruction, NDA sample distribution).
Work with Marketing Services to ensure project costs are captured appropriately.
Review invoices for accuracy.
Structure and approve invoices according to customer requirements (target turnaround: 48–72 hours post-delivery).
Resolve billing discrepancies in partnership with the client and Sales Representative.