Account Executive

HERS Advisors • Los Angeles, CA

16d

About The Position

HERS Advisors is seeking a talented Sales Account Executive to join a growing healthcare pharmacy companies PACE program. The right AE will have over 5 years sales experience particularly in client success as well have knowledge of All-Inclusive Care for the Elderly. A great salary is on offer along with commission. Summary The goal of this position is to develop relationships with clients in regions/territories that help support the optimization of the customer experience, support their ever-changing needs, and provide feedback to the organization to assure client success. In addition, we are seeking account managers who also have excellent business development and leadership skills that will expand our client's PACE services to support the growth of PACE. This includes developing and coordinating all resources and activities relating to account planning, management, and retention; capturing upsell and cross-sell opportunities; and proactively developing new policies and workflow strategies for the Account Team. This highly professional individual will be successful as a result of their internal and external collaboration abilities and tenacious work ethic.

Requirements

• Bachelor’s degree or advanced degree in Business, Sales, or related degree, required.
• 6+ years progressive experience in sales or a customer/client service role.
• Experience in Healthcare.
• PACE experience, required.
• Solid industry knowledge.
• Excellent written and verbal communication skills.
• Previous experience conducting presentations to groups.
• Ability for overnight travel up to 3 days/week (weekday) when necessary.
• Well-organized and proficient in the operations of HealthCare services
• Ability to orient PACE staff to services
• Excellent verbal and written communication skills and professionalism when working with clients.
• Strong customer focus/account management skills..
• Ability for innovative and strategic thinking.
• Ability to multi-task and prioritize projects.
• Goal-oriented.
• High-energy with a sense of urgency and attention to detail.
• Comfortable working in a fast-paced, rapidly changing environment
• Ability to create, motivate and inspire interdisciplinary teams focusing on resolution(s) of identified issues.
• Able to maintain the highest standard of confidentiality.
• Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds.
• Strong computer skills including using word processors, spreadsheets, and database software.

Nice To Haves

• Masters degree preferred.

Responsibilities

• Support e xisting PACE Partners (Account Management and Client Retention )
• Serve as client relationship lead for partnerships within designate territory; develop, strengthen, and expand existing partnerships (when relevant) in collaboration with account team.
• Facilitate master account planning for PACE Clients to ensure success of Healthcare partnerships
• Serve as a HealthCare Brand Ambassador illustrating market leading features and benefits of custom PACE services
• Conduct periodic review of client concerns and establish strategies for improving operations across the portfolio of client purchased services
• In coordination with service line stakeholders, develop client retention strategies for clients within region
• In coordination with legal, finance, and others as needed, facilitate contract renewals for existing partnerships
• Identify opportunities to expand PACE partnerships with additional services – facilitate cross sell efforts in coordination with Business Development, as needed
• Routine contact with client partners quarterly and based on need
• Orient all new client leadership (CMO, CFO, CEO, Executive Directors, Medical Directors, Directors of nursing, Health Plan Managers) to services; coordinate with subject matter experts across each service line
• Introduce and drive adoption of new features and initiatives (e.g., e-prescribing updates, New Reports, Report Enhancements, Technology, subsidiary updates)
• Coordinate with service line subject matter experts to establish on-site educational sessions for PACE
• Support surveys and clinical research team (client satisfaction, market research surveys) and respond to data/feedback for specified regions as needed
• Serve as a liaison for Customer Service and Quality Assurance suggestions to improve service & product offerings
• Support and strengthen service line relationships by supporting & working closely with service line subject matter experts (Account Team)
• Deliver utilization and clinical reports to clients monthly, quarterly, or at desired cadence
• Work with Account Team to establish strategies for improving interoperability amongst service lines
• Routine contact with Account Management team to exchange best practices and report on region
• Documentation of all client interaction in Salesforce CRM (visits, educational phone calls, training, conference call, e-mails, report and disaster preparedness communication as per CRM Policy)
• Conduct monthly orientation calls or educational opportunities where necessary
• Work prospectively with Implementation team and department subject matter experts (QA/PI, Finance, Operations, NBD) to ensure successful transitions for new clients
• Monitor and follow newly implemented clients with weekly phone calls or as needed during first year of service
• Meet with all newly transitioned clients on-site with Implementation for go-live

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level