Account Executive
About The Position
Alera Group Absence Administrators, an Alera Group Group Company (also known as AbSolve) is seeking an Account Executive – Leave of Absence (LOA) to join our Greater Philadelphia-based team. Our focus is creating healthier, more productive workforces by reducing the amount of time employees miss work due to unscheduled absence. AbSolve (www.absencesolved.com) is a leading provider of integrated absence and disability management outsourcing solutions for companies of all sizes – Fortune 50 to SMB. Our flexible and scalable model keeps employers compliant and connected and eliminates paperwork and processing HR, managers and employees on leave. About Alera Group Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service. Why Alera Group Make an Impact: Your work supports businesses and individuals in protecting what matters most. Grow With Us: We invest in development, mentorship, and long-term career growth. The Collaborative Way: We believe in accountability, teamwork, and shared success across all offices and lines of business. National Strength. Local Heart: Scale, resources, and expertise — with relationships that feel personal.
Requirements
- 10+ years licensed Employee Benefits account management or equivalent experience
- Established and current knowledge of absence management and related legislation (FMLA, statutory disability and paid leave, group STD, etc)
- Excellent listening, communication and presentation skills across all relevant media (MS Office Suite, Adobe, etc)
- Ability to work independently while collaborating with cross-functional teams
- Strong analytical skills with the ability to assess data and make credible recommendations
- Experience with benefits administration software and absence management systems
- Active Life & Health license required (or must obtain within 90 days).
Responsibilities
- Represent Alera Group’s National Absence Practice from an administrative and outsourcing capabilities perspective in marketing, sales, and general inquiry activities
- Manage, grow, renew, and retain broker and client relationships, driving revenue through tailored absence management solutions
- Support the RFP and sales process for leave of absence (LOA) outsourcing opportunities across Alera Group offices and select broker and carrier channels
- Lead client implementations, including onboarding new clients and expanding services for existing clients
- Own the client renewal process and manage the full annual client lifecycle
- Serve as the primary point of contact for designated clients, maintaining regular communication, meetings, and reporting cadences
- Develop and maintain strong relationships to ensure high service quality, client satisfaction, and retention
- Manage client stewardship activities, including reporting, escalations, legislative updates, program changes, and issue resolution
- Consult and advise clients on best practices related to leave policy, process, communication, and data management
- Monitor program data and trends to identify opportunities for process improvement, cost efficiency, and enhanced user experience
- Collaborate closely with National Absence Practice colleagues, retail brokers, consultants, clients, and partners to support growth and service delivery
Benefits
- Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.
- Role-specific learning paths
- Leadership development programs
- Technical and compliance training
- Industry certifications and continuing education support
- Peer learning and knowledge-sharing communities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
