Account Executive

Marpai Health

49d•$85,000 - $125,000•Remote

About The Position

The Account Executive reports to the SVP of Client Experience and is responsible for providing account management service and consulting to clients of Marpai Health while developing overall strategies on best practices and processes for the team. The Account Executive will work in a fast-paced, dynamic work environment requiring the ability to be adaptive, innovative and flexible with regards to our customers and clients. In this role, the Account Executive is also expected to travel for client meeting around the Country as required.

Requirements

Minimum 5 years of account management experience with results in the TPA or benefits industry
Four-year college degree preferred, or experience equivalent is preferred
Active State Health agent license ideal
Strong verbal and written communication skills to effectively and accurately execute duties
Exceptional customer service and relationship skills to ensure timely response, effective resolution and build consensus
Thorough understanding of stop loss contracts and renewal process
Dedicated follow up skills leading to timely and effective completion of duties and resolution of tasks
Superior organizational skills and attention to detail enabling efficient, effective and comprehensive solutions/resolution
Flexibility in work schedule to meet demands of clients and colleagues as well as meet deadlines consistently
Broad knowledge and understanding of broker and consultant channels and competitive market leading to success in those related channels.
Able to work independently in a fast paced environment

Nice To Haves

Active State Health agent license ideal
Four-year college degree preferred, or experience equivalent is preferred

Responsibilities

Provide account management services and consulting to a book of business of Marpai clients.
Maintain positive relationship with customers, brokers and business partners while ensuring satisfaction with Marpai services, monitor and maintain service level expectations, and perpetuate a best in class reputation.
Develop and maintain annual Client Strategy Plans
Deliver and present client utilization and other data reporting
Communicate essential information, updates, critical processes and integrations in an articulate and highly professional manner, both verbal and written
Obtain signatures for critical legal, compliance, contractual or other documents required
Key point of contact for client and broker through implementation and renewal
Manage and maintain information within the CRM platform
Proactively engage client/broker in discussion involving new products and services
Refresher training for client/broker on our client/member portals
Provide interpretation and recommendations related to reports that Marpai provides to customer on an ongoing basis.
Attend open enrollment, health fair, on-site client/broker meetings as needed
Effectively renew their book of business.
Work with customer service teams to resolve VIP and other escalated service issues.
Remain current on trends and industry knowledge establishing self as subject matter expert
Technically savvy, proficient in all MS Office products preferably with advanced Excel skills
Other duties as required
Remain current on trends and industry knowledge establishing self as subject matter expert
Other duties as required