Account Executive - West

Presence

2d•$80,000 - $110,000•Remote

About The Position

At Presence, we believe it’s our responsibility to help schools ensure their students have access to the specialized services they need. We are seeking high-energy, sales-driven professionals to secure new district partnerships while also owning the retention, growth, and long-term success of an assigned portfolio of accounts. In this role, you will guide prospects from initial outreach through contract execution, leading stakeholders to Presence’s proven teletherapy and tele-evaluation solutions, and then seamlessly transition into ongoing account management, delivering exceptional customer service, ensuring a best-in-class customer experience, and driving year-over-year renewals. You’ll also identify and execute opportunities to cross-sell and upsell additional services, expanding partnerships over time. Ideal candidates are results-oriented, possess outstanding customer-facing skills, and have a proven track record of selling into large, complex organizations and managing relationships from the ground up.

Requirements

3–5+ years of quota-carrying sales experience
K-12 experience required (minimum 1+ year), including experience selling into school districts/education systems and navigating complex, multi-stakeholder buying cycles to close high-value contracts
Consistently hit or exceeded sales targets in prior roles.
Cross-functional leadership experience on customer-facing projects; able to coordinate internal teams to deliver outcomes
Track record of growing new and existing accounts, securing new business logos, renewals, driving upsells, and sustaining top-tier customer satisfaction
Proactive pipeline builder with a strong outbound mindset and the discipline to drive activity and results
Full ownership of KPIs, with structured daily/weekly/monthly territory planning and strong time management
Skilled negotiator who can confidently handle objections and close decisively
Cross-functional leadership experience on customer-facing projects; able to coordinate internal teams to deliver outcomes
Ability to balance competing priorities and adjust quickly in a fast-paced environment
Trusted advisor to senior education leaders; polished presenter from first pitch through renewal
Exceptional written and verbal communication across email, calls, onsite meetings, and executive briefings
Sound judgment on when to escalate issues and engage internal resources to meet client needs
Self-starter who thrives in a remote, results-oriented environment
Curious, growth-oriented learner who masters our solutions, customer pain points, and value-based selling approach
Operationally strong and fluent with Salesforce (or similar CRM) and the modern sales tech stack
Bachelor’s degree or equivalent experience

Nice To Haves

Edtech experience is a plus, but not required

Responsibilities

Hit your quota by delivering new bookings, renewals, and expansion revenue across your territory and assigned portfolio
Own and manage a portfolio of school district accounts to ensure satisfaction, retention, and growth through strategic partnership management and exceptional customer success
Drive new customer acquisition and expansion by identifying, targeting, and securing new district partners and new stakeholders within existing districts through outbound prospecting, referrals, introductions, and inbound inquiries
Lead the full sales cycle (prospecting, qualifying, discovery/needs assessment, consultative/value selling, presentations/demos, proposal development, pricing, objection handling, and contract execution)
Develop customized solutions based on a deep understanding of district challenges related to special education and mental health service delivery, aligning Presence services to each partner’s goals and pain points
Serve as a trusted advisor and primary point of contact for stakeholders, building strong relationships, setting regular touchpoints, and advocating internally to deliver value
Ensure effective onboarding and implementation for new and returning customers, partnering with key stakeholders to drive long-term success
Manage escalations and coordinate internal resources as needed to resolve issues quickly and maintain a high-quality customer experience
Prepare and deliver strategic presentations and proposals to district leadership, special education directors, and other key decision-makers
Collaborate cross-functionally with internal stakeholders to deliver a seamless customer experience and strong outcomes
Maintain strong sales process and operational discipline, leveraging tools and adhering to reporting requirements
Maintain accurate records and forecasting in Salesforce, including activity tracking, pipeline stages, key decision-makers, deal progress, and revenue forecasts (weekly/monthly/quarterly/annual)
Monitor performance and account health metrics, including renewal rates, customer satisfaction, activity generation, pipeline health, new business acquisition, and revenue growth
Stay informed on K-12 trends, funding changes, and the competitive landscape to position Presence effectively
Travel for onsite visits and conference attendance as business dictates (estimated 30–50%, may vary by territory/needs)

Benefits

Comprehensive Medical Coverage includes Dental and Vision
Flexible PTO
11 Company Paid Holidays
Benefits Package: including 401K savings plan and access to an Employee Assistance Program
$500 home office stipend
Paid Life insurance, AD&D., and disability benefits
Paid parental and caregiving leave
Eligibility to apply for a Professional Development Scholarship.
Inclusive Culture: We are intentional about creating a culture that is fun and inclusive.
This role is also eligible to participate in Presence’s equity plan, subject to the terms of the applicable plans and policies.