Account Executive - South Florida

Inktel Holdings • Miramar, FL

295d

About The Position

The Account Executive will be the face of Inktel to our clients and will be the client's voice within Inktel. They will use their customer-facing background to help build strong relationships with new and current clients. They will also work closely with all internal departments to ensure that Inktel is being a valued partner by consistently meeting/exceeding the needs of our clients. Inktel only selects the best and the brightest to be a part of our cutting-edge organization. We surround ourselves with a team of forward-thinking professionals who aren't afraid to push the limits, and we value talent that exhibits S.T.R.I.V.E. Service - We are actively engaged in our communities and seek to make positive and lasting impacts. Everyone on our team is expected to be a player in his or her community. When you provide service, we leave the world a better place. Tenacity - "Grit" is a good word used to describe us. We always find a way no matter what, and we will expect you to do the same. We stretch ourselves further than we thought we could stretch, and then we give even more. We love doing the hard stuff, and the right candidate for the Client Relationship Manager will love this too. The right candidate understands how "Embracing the suck!" can be completely rewarding. Responsibility - We take personal ownership when things go wrong, we don't make excuses and we don't pass the buck and we are striving for excellence at all times. The right candidate will be committed to "wowing" those they interact with. Integrity - We act with integrity in everything we do. We are a values-based organization and our values guide our daily decisions and how we conduct ourselves. You will help us achieve the goal of being client's most trusted partner. Versatility - In today's business environment, change is the only constant. We'll need you to incorporate changes and stay current on our client's business and industry to maintain your level of expertise. Entrepreneurship - We are a company that can make things happen. We abhor bureaucracy and the "it can't be done" mentality. The right candidate for this role will always "go for it" when given a challenge or opportunity. They will not back down.. Can't is not a part of their vocabulary.

Requirements

• Bachelor's degree in Business, Marketing, or equivalent experience
• 1-2 years of client-facing account management
• Call center experience preferred but not required
• Ability to understand client's business model and competitors
• Excellent organizational and verbal skills
• Strong project management and planning skills
• Ability to travel as business needs dictate (generally 1-2 times per quarter)
• Demonstrated ownership of resolving problems throughout contract life cycle

Nice To Haves

• Experience in a fast-paced, high-pressure environment
• Strong ethics and integrity
• Ability to multitask
• Eagerness to gain knowledge of Inktel's service features and benefits

Responsibilities

• Build strong relationships with new and current clients
• Work closely with all internal departments to meet/exceed client needs
• Share the client's vision and feedback with internal departments
• Communicate program contract details to ensure successful delivery of KPIs
• Manage action plans to correct performance dips
• Prepare project reports for management and clients
• Forecast revenue and complete monthly invoicing
• Conduct monthly business reviews and quarterly client presentations
• Proactively address potential concerns

Benefits

• Competitive base salary commensurate with experience
• Comprehensive benefits package including medical, dental, short/long term disability, life insurance
• Personal time off
• 401K plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees