Account Executive, Premium Sales and Services | Full-Time | Enmarket Arena
About The Position
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. The Account Executive, Premium Sales and Services plays a key role in providing best-in-class service to the premium seating members at Enmarket Arena. This role is a hybrid sales and service role, with a close relationship to the corporate partnership team. This role requires a proactive problem solver, with a strong work ethic, good attitude and a commitment to teamwork. This role includes an open, non-traditional schedule that requires the ability to work all events and possible nights and weekends. The Enmarket Arena boasts a 9,500-seat arena with luxury suites, club seating, and first-rate food and beverage. The Enmarket Arena has bolstered entertainment in the Southeast by hosting must-see national touring concerts, family shows, comedians, and more. The venue is also expanding sports in the region by recently introducing a tenant ECHL hockey team, the Savannah Ghost Pirates, along with presenting professional, collegiate and amateur sporting events
Requirements
- College graduate (4) year degree preferred.
- Minimum of 3-5 years of successful experience in sports, hospitality or entertainment is preferred.
- Be customer service and fan experience oriented.
- Strong writing skills.
- Excellent time management skills, being able to handle multiple projects at once.
- Flexibility to adapt to a frequently changing work environment and deliver on challenging demands.
- Ability to speak and interact confidently with current members and prospects.
- Presents self in professional manner.
- Available to work a variable schedule, including holidays, nights, weekends, and all Arena events.
Responsibilities
- Serve as primary contact for premium member accounts and Enmarket Arena.
- Responsible for developing and maintaining strong relationships with premium clients, through phone calls, emails, in-seat visits at events, face-to-face appointments, and community networking events.
- Provide knowledge and assist premium members with maximizing their accounts.
- Be attentive and respond to all customer requests, concerns, and inquiries within 24 business hours.
- Identify opportunities for up-sells, add-ons, and referral business from clients to maximize revenue.
- Research, prospect, and establish potential group Leaders through daily phone calls, emails, and social networks.
- Attends all Enmarket Arena events to further enhance and develop relationships with premium members.
- Works with other department stakeholders to ensure all aspects of the premium experience are best-in-class.
- Participate in the planning and implementation of premium and corporate partner events.
- Assist with additional duties and tasks as assigned.
Benefits
- Health, Dental and Vision Insurance
- 401(k) Savings Plan
- 401(k) matching
- Paid Time Off (vacation days, sick days, and 11 holidays)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
