Account Executive - Personal Lines Insurance

Marsh McLennan•Van Nuys, CA

About The Position

ACCOUNT EXECUTIVE DEPARTMENT: PERSONAL LINES STATUS: EXEMPT Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 9,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Account Executive at Momentous Insurance, A Marsh McLennan Agency. Momentous Insurance, A Marsh McLennan Agency provides commercial insurance, commercial entertainment, film and tv insurance, employee health & benefits insurance, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 9,000 colleagues and 170 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As our Account Executive on the Personal Lines team, you’ll be responsible for the following: The primary function of this position is to provide the highest quality service to customers, sell new lines of coverage and cross sell within the existing book of business. The Account Executive (AE) will be the day-to-day liaison between the insurance company (MIB) and designated accounts. The AE will manage and control the relationships with his/her clients (business managers and/or individual customers). . Daily servicing of customers will include addressing various coverage issues, contract analysis, exposure analysis, handle and/or direct all the inside service work associated with the clients’ accounts, including all endorsement activity, routine coverage questions, problem solving, renewal control, preparation of formal proposals, checking and binding policies. AE should have experience in all areas of Personal Lines insurance. The AE will inform the Producer on strategic account issues, claims and other potential problems. The AE is responsible for overseeing all processes related to renewals, account management and new business development as well as insuring Standard Operating Guidelines (SOG’s) are used and followed for all insurance transactions. Our future colleague. We’d love to meet you if your professional track record includes these skills:

Requirements

Build and maintain constructive and effective relationships with clients by meeting and exceeding client expectations at all times.
Provide consistent, accurate, timely and pertinent communication to clients through “constant tough” via emails, phone contact and meetings.
Respond to client inquiries/issues within a 24 hour timeline.
Resolve/assist with any service or claims issues/questions.
Assist in design of or independently design insurance plans for clients . . . think about out-of-the-box solutions.
Assist clients in making appropriate coverage changes; make each contact a marketing opportunity.
Conduct face-to-face meetings with the clients to review summary reports, make presentations, and to maintain client relationships as often as necessary.
Inform and educate clients about coverage, exclusions and exposures; gaps in coverage, stewardship programs; and other relevant information.
Monitor and review client satisfaction at least quarterly; report findings/issues to Producer of the account.

Nice To Haves

College Degree preferred (high school diploma is required)
Current California Department of Insurance License
3-7 year of experience
Proficient MS Office Suite (Word, Excel, Outlook)

Responsibilities

Provide the highest quality service to customers, sell new lines of coverage and cross sell within the existing book of business.
Be the day-to-day liaison between the insurance company (MIB) and designated accounts.
Manage and control the relationships with his/her clients (business managers and/or individual customers).
Address various coverage issues, contract analysis, exposure analysis, handle and/or direct all the inside service work associated with the clients’ accounts, including all endorsement activity, routine coverage questions, problem solving, renewal control, preparation of formal proposals, checking and binding policies.
Inform the Producer on strategic account issues, claims and other potential problems.
Oversee all processes related to renewals, account management and new business development as well as insuring Standard Operating Guidelines (SOG’s) are used and followed for all insurance transactions.
Build and maintain constructive and effective relationships with clients by meeting and exceeding client expectations at all times.
Provide consistent, accurate, timely and pertinent communication to clients through “constant tough” via emails, phone contact and meetings.
Respond to client inquiries/issues within a 24 hour timeline.
Resolve/assist with any service or claims issues/questions.
Assist in design of or independently design insurance plans for clients . . . think about out-of-the-box solutions.
Assist clients in making appropriate coverage changes; make each contact a marketing opportunity.
Conduct face-to-face meetings with the clients to review summary reports, make presentations, and to maintain client relationships as often as necessary.
Inform and educate clients about coverage, exclusions and exposures; gaps in coverage, stewardship programs; and other relevant information.
Monitor and review client satisfaction at least quarterly; report findings/issues to Producer of the account.

Benefits

Generous time off
Tuition reimbursement and professional development opportunities
Charitable contribution match programs
Stock purchase opportunities
health and welfare benefits
401K savings and other retirement programs as well as employee assistance programs

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