Account Executive, NYC Government Programs

T-Mobile US • New Berlin, NY

266d • $78,060 - $140,760

About The Position

As an Account Executive, Government, you will be responsible for supporting the growth and retention of Local Government accounts. Your primary duties include selling to these accounts, renewing contracts, increasing customer satisfaction, and driving revenue growth. Your performance will be evaluated based on your ability to meet sales expectations and maintain high job performance through various business-building metrics. You will consistently align your work with T-Mobile's core values. In this role, you will leverage your skills in customer focus, change and innovation, strategic thinking, relationship building, influencing, results orientation, and prospecting to meet or exceed sales targets. You will be responsible for generating new sales opportunities and managing existing customer accounts.

Requirements

• High School Diploma/GED (Required)
• 3+ Years Selling to Government (State and Local) accounts. Preferred
• 3+ Years Extensive customer service experience Preferred
• 3+ Years of Business markets sales experience Required
• 3+ Years Wireless industry sales experience. Preferred
• 3+ Years Telesales or technical sales experience. Preferred

Nice To Haves

• Bachelor's Degree (Preferred)
• Customer Service Provide exceptional service to build and maintain customer relationships. (Preferred)
• Technical and Inside Sale Experience in selling technical products and services, especially solutions, through phone and other communication channels. (Preferred)

Responsibilities

• Utilize contact lists to call leads and generate sales opportunities.
• Meet/exceed monthly sales, renewal, and churn target goals based on targeted metrics.
• Welcome customers to T-Mobile, review service agreements, answer questions, and probe for additional business.
• Establish and cultivate customer relationships to drive sales and increase the customer base.
• Complete customer account maintenance resulting from account reviews.
• Provide account analysis to determine upsell and renewal offers.
• Monitor and resolve customer issues.
• Track individual account activity and results.
• Successfully complete continuous training to maintain knowledge of products, services, and sales approaches.
• Demonstrate positive and cooperative behavior with customers and coworkers in team meetings and other internal meetings.

Benefits

• Medical, dental and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Telecommunications
• Education Level: High school or GED