Account Executive, Large Pro

Thumbtack

96d • $48,400 - $95,500

About The Position

Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. At Thumbtack, the Marketplace team is responsible for building a world-class, two-sided marketplace where customers have delightful hiring experiences. We are also responsible for building a healthy ecosystem that maximizes marketplace value for customers and pros on our platform. This includes enhancing the end-to-end search & hiring experience that enables millions of U.S. customers to find and hire professionals from a marketplace of more than 300,000 local businesses. The marketplace team is organized into a set of smaller cross-functional product teams (pods) that own certain key problems and their underlying infrastructure. Each pod is typically composed of an engineering manager, a product manager, around 6-12 software engineers and cross functional partners like designers, applied scientists, data scientists etc. Each pod typically runs 20-30 experiments (A/B tests) per year, typically aimed at driving business metrics related to conversion or monetization.

Requirements

• 3-5 years of sales experience- cold calling experience a must.
• Account manager or customer care is extremely preferred.
• Ability to build relationships with multiple decision makers over multiple levels of an organization.
• You are strategic - you are going to deal with gatekeepers, multiple decision makers and constant barriers.
• Ability to use consultative, benefits based selling to help multiple business partners in a business see and feel the need for working with Thumbtack.
• You have a strong discovery cadence that allows you to build rapport and gain access to a client’s needs, wants, business structure and key players.
• Ability to leverage both internal and external resources/partners to drive results.
• Proficient in Salesforce, Google Suite.

Responsibilities

• Acquire and activate Large pros using a combination of inbound and outbound lead sources.
• Become an expert in the Thumbtack product to provide both successful onboarding for new pros and a high level of effective service and support for your retained book of business.
• Be ready and willing to share new ideas and offer improvements to existing strategies.
• Maintain positive relationships with pros and guide them through a successful pro experience with an eye on potential expansion opportunities through additional service categories or locations.
• Work hand-in-hand with frontline managers to strategize individual accounts, both during the sales cycle and during retention.
• Have excellent pipeline management skills to successfully navigate between multiple types of leads and effectively manage a growing book of business.
• Be a self-starter; the key to success in this role is the ability and willingness to put in the effort needed to see success.

Benefits

• Diversity and inclusion commitment
• Equal opportunity workplace
• Reasonable accommodation for individuals with disabilities

What This Job Offers

• Number of Employees: 1,001-5,000 employees