Account Executive – Inside Sales – Genstone Financial

Fay Servicing, LLC•Farmers Branch, TX

About The Position

Genstone is the holding company within The Fay Group, providing a broad suite of property services solutions to homeowners and real estate investment services to institutional clients nationwide. Through its network of specialized subsidiaries, Genstone offers property management, renovations, business purpose lending, real estate brokerage, title and escrow, home financing, and insurance services, as well as whole loan trading and the acquisition and sale of closed, performing mortgage loans. Built on a foundation of integration and execution, Genstone delivers turnkey support for property acquisition, improvement, and performance optimization. Its services are aligned to serve the full lifecycle of a real estate investment – whether for individual investors or large-scale portfolios – ensuring efficiency, transparency, and long-term value creation. By leveraging shared resources across The Fay Group, including legal, compliance, and technology infrastructure, Genstone provides scalable solutions that adapt to dynamic market conditions and help maximize asset returns for both homeowners and clients. Reporting to Originations Leadership, this position is responsible for proactively soliciting new residential mortgage business and selling correspondent and approved brokered mortgage products to meet loan quality and production goals. This role operates in a fast-paced call center environment and leverages customer contact software to engage with potential borrowers, assess their financial needs and educate them on available mortgage solutions. This role works with leads provided by Fay Servicing, purchased leads from Genstone Financial and self-generated referrals to guide customers through the refinance and purchase loan application process. This position explains loan product structures to potential borrowers, maintaining compliance with all federal, state and company policies.

Requirements

Associate’s Degree required; Bachelor’s Degree in Business or Finance preferred
Active NMLS license required, with multiple state licenses preferred
2+ years’ experience in an inside sales mortgage originations environment, with a proven track record of success
Demonstratable ability to multi-task, self-manage and self-motivate to drive new business
Solid skills and experience in MS Word, Excel and Outlook
Strong verbal and written communication skills
Strong interpersonal skills
Strong analytical skills
Solid decision-making abilities coupled with sound judgment
Strong time management skills
Ability to prioritize numerous tasks and manage shifting priorities
Client focused with strong execution skills and results orientation
High-level of precision with attention to detail and consistency
Flexible, open to change, ability to learn new things quickly
Ability to work in a collaborative environment and provide guidance for working groups

Nice To Haves

Residential loan origination experience preferred
Prior experience working with Loan Origination Systems (LOS), preferably Encompass

Responsibilities

Proactively soliciting new residential mortgage business
Selling correspondent and approved brokered mortgage products to meet loan quality and production goals
Engage with potential borrowers, assess their financial needs and educate them on available mortgage solutions
Guide customers through the refinance and purchase loan application process
Explain loan product structures to potential borrowers
Maintaining compliance with all federal, state and company policies