Account Executive, Individual Health

Smith Brothers Insurance, LLC•Ithaca, NY

About The Position

The Account Executive, Individual Health, is responsible for the sales and ongoing service of individual and family health insurance policies for the Connecticut & New York markets. This role manages a book of business that includes an assigned portfolio upon hire and grows the book through new sales, referrals, and retention efforts. The Account Executive serves as a trusted advisor to clients, guiding plan selection, enrollment, renewals, and ongoing support while ensuring compliance, accuracy, and an excellent client experience.

Requirements

Active Health & Accident insurance license in at least one applicable state, with the ability to obtain additional state licenses quickly for all states in which business is conducted.
3–5 years’ experience in insurance sales/service, benefits, or a client facing advisory role (individual health strongly preferred).
Working knowledge of individual/family health insurance, plan types, networks, costs, and enrollment processes.
Familiarity with ACA/Marketplace basics, including Open Enrollment, Special Enrollment Periods, and subsidy eligibility.
Strong consultative selling skills with the ability to simplify and recommend appropriate coverage options.
Excellent service skills, delivering support with empathy, professionalism, and a client first approach.
Ability to manage high volume workflows while balancing sales and service priorities.
Strong attention to detail and accuracy in applications, documentation, and compliance requirements.
Strong communication skills with the ability to build trust quickly and explain coverage confidently.
Organized and self directed, able to prioritize, meet deadlines, and maintain consistent pipeline activity.
Team oriented, collaborative, accountable, and willing to share knowledge and best practices.
Growth mindset with commitment to continuous learning, product knowledge, and improving sales/service effectiveness.
Stay relevant/ahead on industry insights and familiarity with the Individual Health marketplace.
Ability to manage multiple priorities in a fast-paced environment.
Flexibility and willingness to take on additional work and projects assigned.
Ensure compliance with agency processes, confidentiality standards, and quality metrics.
Strong MS Office skills, experience with agency management systems, and carrier platforms.
Proficient with AI tools, AI assisted workflows, and ability to learn new/future technologies and tools.
Committed to continuous learning and professional development.
Self-motivated, strong work ethic, adaptable, stress tolerance to overcome hurdles.
Team player who consistently defaults to good.

Responsibilities

Manage a book of clients, including an assigned portfolio and new self-produced business.
Successfully meet established annual sales and retention goals.
Drive sales growth through outreach, referrals, rounding, cross sell efforts, and lead follow up.
Consult with clients to recommend ACA Marketplace and off exchange medical, dental, vision, and ancillary plans.
Manage full client lifecycle, including quoting, proposals, enrollment, changes, renewals, and service.
Educate clients on plan options, networks, prescriptions, subsidies, and key enrollment deadlines.
Support service needs, i.e., billing, ID cards, escalations, coverage verification, and basic claims help.
Maintain accurate, compliant documentation and activity within CRM/agency systems.
Partner with carriers and internal teams to resolve issues and ensure timely follow through.
Track and manage pipeline activity, including quoting, conversions, retention, and revenue goals.
Deliver a strong client experience through responsive communication and proactive renewals.
Stay current on product changes, carrier requirements, compliance updates, and market trends.
Follow department and agency defined processes, procedures, and workflows.
Utilize the agency management system for daily activities, documentation, and assigned tasks.
Participate in internal training sessions as well as carrier system training.
Review, update, and help develop processes and workflows as needed.
Ensure compliance with agency processes, confidentiality standards, and quality metrics.
Work on projects and other work as assigned.
Engage in ongoing professional development through internal learning and training.
Effectively use MS Office, standard office applications, and other technologies.
Skillfully use AI tools (Copilot, ChatGPT, etc.) to aid work and efficiency.
Work effectively with all team members, provide backup support, and contribute to team collaboration.
Demonstrate alignment with our purpose, values, and culture.