About the position
Looking for a role where each day will present new opportunities and challenges? Do you feel a sense of pride helping a new account grow from just getting started to long term success? If so, the Large Pro team is for you! Members of this team will be expected to thrive in a fast paced, less structured environment where self-motivation and effort will be key indicators of success. Your results will have a direct and profound impact on our customer experience and the Thumbtack bottom line. This team is directly responsible for filling in the gaps in markets where customers do not have a large selection of established quality pros. These markets create a poor customer experience and create environments where pro budget utilization suffers. We will fill in these gaps with larger, higher quality and more capable pros that will give our customers more options and in turn increase budget utilization.
Responsibilities
- Acquire and activate Large pros using a combination of inbound and outbound lead sources.
- Become an expert in the Thumbtack product to provide both successful onboarding for new pros and a high level of effective service and support for your retained book of business.
- Be ready and willing to share new ideas and offer improvements to existing strategies.
- Maintain positive relationships with pros and guide them through a successful pro experience with an eye on potential expansion opportunities through additional service categories or locations.
- Work hand-in-hand with frontline managers to strategize individual accounts, both during the sales cycle and during retention.
- Have excellent pipeline management skills to successfully navigate between multiple types of leads and effectively manage a growing book of business.
- Be a self-starter; the key to success in this role is the ability and willingness to put in the effort needed to see success.
Requirements
- 3-5 years of sales experience- cold calling experience a must.
- Account manager or customer care is extremely preferred.
- Ability to build relationships with multiple decision makers over multiple levels of an organization.
- You are strategic - you are going to deal with gatekeepers, multiple decision makers and constant barriers.
- Ability to use consultative, benefits based selling to help multiple business partners in a business see and feel the need for working with Thumbtack.
- You have a strong discovery cadence that allows you to build rapport and gain access to a client’s needs, wants, business structure and key players.
- Ability to leverage both internal and external resources/partners to drive results.
- Proficient in Salesforce, Google Suite.
Nice-to-haves
- Experience with enterprise or franchise sales.
- Experience navigating ZoomInfo and/or LinkedIn Premium.
- Relevant experience/understanding of specific occupations and potential pitfalls/opportunities.
Benefits
- Virtual-first working model coupled with in-person events.
- 20 company-wide holidays including a week-long end-of-year company shutdown.
- Library (optional use collaboration & connection hub) in San Francisco.
- WiFi reimbursements.
- Cell phone reimbursements (North America).
- Employee Assistance Program for mental health and well-being.
