Account Executive, Host

Kensington

About The Position

Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime. We achieve this because of our extraordinary people, experts with deep knowledge of their destinations. For over 120 countries worldwide, and across each of our brands – Tours, Cruises, Villas, Yachts, Jets, and Air. To learn more about Kensington, visit kensingtontours.com. The Role Reporting to the Sr. Director, National Accounts, the “Account Executive” is responsible for contributing to the growth of Kensington Tours Agency Host channel in the US & Canada through proactive account management of Host Accounts across North America. This role also provides essential administrative support to the host team.

Requirements

Minimum 2 years’ travel industry phone sales experience, ideally in a B2B capacity
Proven ability to develop new business and increase sales
Strong written and verbal communication skills, including presentation skills and an ability to communicate in a polished and professional manner
Strong computer skills in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Ability to attend and participate in trade events & conferences when required
Highly organized with excellent attention to detail Excellent customer service/relationship-building skills
Proven time management skills with an ability to set and meet personal timelines and deliverables
Able to work in a fast-paced, changing, entrepreneurial environment and meet time-sensitive deadlines
Upbeat personality with comfort being both a ﬂexible and adaptable team player and a self-starte (Must be able to work in a lean environment with autonomy)

Nice To Haves

Worldly and well-traveled with a nuanced understanding of the expectations of the luxury traveler, an asset
Speciﬁc regional experience/expertise across Europe, Asia, Africa, and/or Latin America an asset

Responsibilities

Achieve personal Sales / Revenue and other Business KPI’s by executing proactive sales strategies for Host Accounts.
Actively manage advisors that fall below the threshold within the host sales portfolio to increase sales revenue (note: this role will work in tandem with the field directors and host director)
Build and preserve effective relationships with new and existing host advisors, inclusive of maintaining an optimal level of agent-related activities/week (emails, calls, follow-up calls, Agent sign-ups, webinars, and events)
Provide superior levels of customer service and sales support to all host accounts.
Resolve any agent concerns or complaints through immediate communications with appropriate parties
Maintain agency prospect lists/contact database to identify opportunities
Proactively and consistently seek opportunities to promote and sell products
Maintain an in-depth knowledge of all Kensington Tours products and services
Host product/system training webinars with agency and consortia partners when required
Assist Sr Director of National Accounts and Host Sales Directors in sales, administration, travel and events logistics, reporting, marketing, and agency relationship management
Will be required to assist in representing Kensington Tours at trade shows and preferred agency network events, presenting the Company’s products and services
Assist Director of Sales with administrative duties
Other projects assigned