Account Executive, Government

T-Mobile • New Albany, IN

7d • $78,060 - $140,760

About The Position

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview The Account Executive, Government position focuses on the customer life cycle, supporting the growth of State and Local Government. The primary responsibilities are to sell to State and Local accounts, renew contracts, increase customer satisfaction, and improve revenue while driving customer retention activity. As an Account Executive, your performance is evaluated on your ability to meet sales expectations and maintain a high level of job performance through a variety of metrics focused on building the business. The quality and method of work must be consistently completed in accordance with T-Mobile's core values. Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

Requirements

• High School Diploma/GED (Required)
• 2-4 years Selling to Government (State and Local) accounts. (Required)
• Customer Satisfaction (Required)
• Sales (Required)
• Attention To Detail (Required)
• Communication (Required)
• Presentations (Required)
• Problem Solving (Required)
• Analysis (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Nice To Haves

• Bachelor's Degree (Preferred)
• Less than 2 years Extensive customer service experience. (Preferred)
• Less than 2 years Business markets sales experience. (Preferred)
• Less than 2 years Wireless industry sales experience. (Preferred)
• Less than 2 years Telesales or technical sales experience. (Preferred)
• Customer Service (Preferred)
• Microsoft Excel (Preferred)
• Technical Sales (Preferred)
• Inside Sales (Preferred)

Responsibilities

• New Sales activities: Utilize contact list to call leads to generate sales opportunities.
• Exceed monthly sales, renewal, and churn target goals.
• Welcome customers to T-Mobile and review service agreement, answer questions regarding service, and probe for additional business.
• Sustain monthly call goals as expectations dictate.
• Account Management and Maintenance Activities: Establish and cultivate customer relationships to drive sales and increase customer base.
• Complete Customer account maintenance resulting from account reviews.
• Provide account analysis to determine up-sell and renewal offers.
• Monitor and resolve customer issues.
• Track individual account activity and results.
• Extensive data entry, system navigation, and utilization required, including independent analysis and decision making related to information.
• Accuracy and efficiency in data entry required.
• Successfully completes continuous training to maintain knowledge of products, services, and sales approaches.
• Uses automated knowledge system, as well as any training tools provided to deliver exceptional service to meet T-Mobile’s productivity and quality standards.
• Attains productivity and sales goals based on targeted metrics.
• Meets/exceeds all departmental goals and business objectives.
• Demonstrates positive and cooperative behavior with customers and coworkers.
• Demonstrates personal leadership in consistently maintaining high standards for ethical and professional conduct.
• Disburses adjustments and credits as appropriate within established limits and criteria.
• Also responsible for other Duties/Projects as assigned by business management as needed.

Benefits

• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.
• medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees