Account Executive - Florida Support

Waste Management • Tupelo, MS

149d • Remote

About The Position

The Account Executive (AE) is an inside sales position. This is a hybrid work situation, with a 50% in-office expectation. Our office address in Tupelo is: 499 South Gloster, Ste B2 - Tupelo, MS 38801. Candidates need to be local to the area. The work schedule is Mon-Fri 7am-4pm. This position is a combo hunter / farmer, meaning you will be responsible for new business as well as retention of existing accounts. Candidates should be well-versed in business to business (B2B) sales and willing to cold call and prospect for new business while managing a book of business.

Requirements

• High School Diploma or GED (accredited).
• One (1) year of WM experience or five (5) years of business to business account management at a proficient level.
• Ability to effectively convert customer cancellation requests.
• Ability to build relationships (highly competent).
• Ability to set goals.
• Proficient in time management.
• Proficient in computer skills.
• High impact communication.
• Planning and organization.
• Ability to negotiate (highly competent).
• Financial acumen.

Responsibilities

• Serve as the lead point of contact for customer account management matters in an assigned book of business.
• Establish and maintain a high level of customer satisfaction with internal and external customers.
• Build and maintain strong, long-lasting customer relationships.
• Align Waste Management products and services with customer needs.
• Propose solutions that are compliant with appropriate local, state and federal regulations.
• Increase account penetration through consultative selling skills.
• Negotiate, update, and renew customer service agreements to maximize profits.
• Provide ongoing education of contract details and use strong negotiation skills.
• Resolve challenging customer requests and collaborate with the Inside Sales Manager to resolve all customer escalations or issues.
• Communicate rates, charges and service strategies with conviction.
• Understand and effectively use customer incentives and concessions within appropriate profit targets.
• Collaborate with sales team to identify and grow opportunities within territory.
• Engage additional WM business opportunities, referring internally as appropriate.
• Use Waste Management sales productivity software tools accurately and consistently.
• Prepare reports as needed and/or handle general administrative duties as appropriate.

Benefits

• Medical, Dental, Vision, Life Insurance.
• Short and Long Term Disability.
• Employee Stock Purchase Program (ESPP).
• 401K company match (4.5% with NO vesting period).
• Generous vacation and sick time.
• Continuing education paid for.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Waste Management and Remediation Services
• Education Level: High school or GED