Account Executive, Corporate Incentives Charter

Royal Caribbean Cruises Ltd•Miami, FL

1d•Onsite

About The Position

The Account Executive of Corporate, Incentive & Charter Sales serves as the day-to-day contact for the client post-sale and will oversee the coordination of various full ship charters and escort large corporate programs. This position serves as the liaison between the client, internal teams and department heads onboard to ensure flawless execution of the program while providing exceptional customer service to help create more repeat business for the company.

Responsibilities

Advises the dedicated Charter team of each new charter program and provides information on the financial and administrative components.
Plans and coordinates customized events, special onboard programming and entertainment, unique food & beverage requests, production requirements, excursions, and custom itineraries, and other items that may be consistent with the parameters of the client's charter agreement.
Liaises internally to obtain approval for any deviation from the standard cruise experience and presents costs to client.
Maintains a day-by-day operational plan of customized daily activities & events and works with the shipboard management team and the client to create customized Cruise Compass daily programs.
Escorts shipboard day visits and site inspection sailings.
Manages VIP arrangements and special requests for the charter program and site inspections.
Creates and distributes the operational plan for each charter to the shipboard management team, shore side colleagues and the client.
Manages the post-sailing review process by compiling shipboard voyage reports, onboard revenue reports, rating and guest comment reports. Responsible for the delivery of a complete post sailing financial & operational document to be discussed at a Post Sailing Review meeting with the client and used as the basis for improved performance from program to program.