Account Executive - Commercial Lines

Bell Bank•Bloomington, MN

About The Position

The Account Executive provides advanced support to Commercial Lines Advisors and clients in managing, retaining, and expanding commercial insurance accounts. This role independently oversees a book of business, delivers expert guidance on coverage and risk, and ensures exceptional client experience through proactive service, technical expertise, and strong professional communication.

Requirements

Bachelor’s degree in business, finance or similar field; or equivalent work experience.
4-6 years of experience in commercial lines account management or related field.
Active Property & Casualty insurance license required.
Regularly attend client meetings on or off site.
Excellent written, verbal, and interpersonal communication skills.
Ability to analyze complex information and provide clear, informed recommendations.
Proficiency with Applied Epic, Microsoft Office, and digital communication tools.
Strong organizational skills and ability to manage multiple priorities effectively.
Demonstrated professionalism, ethical conduct, and confidentiality.

Responsibilities

CLIENT & ADVISOR PARTNERSHIP
Collaborate with Advisors to manage and grow an assigned book of business.
Serve as the primary point of contact for clients and carriers, ensuring timely, accurate, and professional communication.
Build and maintain strong working relationships with clients, underwriters, and internal team members.
Plan and participate in client meetings, including renewal and strategy discussions.
MARKETING & PLACEMENT
Drive the marketing process, including gathering exposure information, preparing submissions, securing quotes, and analyzing carrier proposals.
Ensure submissions meet carrier requirements and are accurate, complete, and timely.
Present coverage options and renewal strategies to clients; coordinate binding instructions with carriers.
Prepare professional proposal materials and deliver renewal presentations as required.
SERVICE & TECHNICAL EXPERTISE
Partner with Account Managers to ensure high‑quality service and workflow efficiency.
Delegate and oversee service tasks such as endorsements, audits, policy issuance, and coverage changes.
Provide technical guidance on coverage interpretation, documentation standards, and communication quality.
Review policies and endorsements for accuracy and alignment with client expectations.
Assist clients in understanding coverage structures, exposures, and risk mitigation strategies.
Address client inquiries related to billing, claims, and policy details, engaging the Account Manager team as needed.
Develop customized service plans and ensure timely execution across all team members.
CLAIMS SUPPORT
Guide clients on claim reporting processes and provide ongoing status updates.
Collaborate with Account Managers to ensure timely, accurate claim submissions.
Communicate with carriers and adjusters to monitor claim progress and resolve issues.
Review claim activity, identify trends, and escalate concerns when needed.
Integrate claim insights into renewal strategies and stewardship reporting.
DOCUMENTATION & SYSTEMS
Maintain accurate client and policy records in Applied Epic, following agency documentation standards.
Utilize Epic, CSR24, Indio, and other agency-approved tools to support efficient communication and enhance client engagement.
Participate in workflow improvement efforts by identifying opportunities and assisting in updating procedures.
Know by name and face as many customers and employees as possible, calling them by name as often as possible.
Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
Know, understand, and live the company values and bottom line.
Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
Prompt and reliable attendance.
Perform other duties as assigned.