Account Executive - Commercial Insurance

IBC • San Antonio, TX

91d

About The Position

The Account Executive Commercial Lines assists in the production of new accounts and the retention of existing accounts. Provides prompt, efficient, high-quality service to designated accounts in support of Producer activities. High-pressure, fast-paced environment with significant telephone and personal disruption. Large number of multiple steps in complex system performed with accuracy and speed is essential.

Requirements

• Prefer high school diploma or equivalent.
• Must have all licenses as required by the State Department of Insurance to discuss and/or sell insurance.
• Must also be current on all Continuing Education (CE) credits needed to renew license.

Nice To Haves

• Full knowledge of insurance products and usages.
• Knowledge of insurance rating and underwriting procedures.
• Ability to carry out complex tasks with many concrete and abstract variables.

Responsibilities

• Aiding clients with service needs and making changes to existing accounts.
• Meets service and sales delivery standards and performs essential function to the quality and service standards developed by the agency.
• Interact with customers to provide information or response to inquiries about products and services and to handle and resolve complaints.
• Responsible for gathering the information and risk management recommendations for the renewal of designated accounts sixty days prior to renewal.
• Deliver renewals and/or policies for designated accounts, as needed, within five days of receipt.
• Conduct periodic service calls for designated accounts.
• Maintains and updates electronic and transactional files (if applicable).
• Performs special projects at the request of designated clients after being approved by Manager.
• Policies and/or policy endorsement requests are to be completed within three days of date quoted to client.
• Maintains a concern for timeliness and completeness when interacting with customers, agency and company personnel.
• Reviews renewals to determine if non-standard policies can be rewritten in a standard program.
• Prepares rewrite applications for business through companies no longer represented at least 30 days prior to renewal.
• Secures and submits required renewal underwriting information.
• Receives phone calls and office visitors requesting quotes, changes to existing coverage and/or new policies.
• Completes changes/requests within 24 hours of receipt.
• Determines acceptability and placement, completes applications or endorsements, and collects premium when applicable.
• Receives and reviews all terminations and cancellations to determine action to be taken.
• Follows up on outstanding claims and provides assistance in their resolution, as necessary.
• Documents all material conversations with insureds and/or carriers regarding exposures and coverages.
• Sets priorities and manages workflow to ensure efficient, timely, and accurate processing of transactions and other responsibilities.
• Maintains a cordial and effective relationship with clients, co-workers, carriers, vendors, and other business contacts.
• Keeps informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance.
• Performs other functions as assigned by management.

Benefits

• Medical Plan
• Employer Paid Life Insurance
• Flexible Spending Program
• 401k Profit Sharing Program
• Supplemental Benefit Programs such as: Vision, Dental, Disability
• Tuition Assistance Program
• Sick Leave
• Vacation
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED