Account Director

SBM Management Services • Philadelphia, PA

395d • $130,000 - $140,000

About The Position

The Account Director is responsible for leading efforts to achieve organic growth goals and developing strategies for retaining existing business. This role involves delivering value to customers, ensuring compliance with contractual agreements, and managing relationships to promote advocacy and align with the company's growth plan.

Requirements

• Bachelor's degree in Business Management or a related field from a four-year college or university with 5-8 years of experience; or equivalent combination of education and experience
• Bachelor's degree in Business Management or a related field from a four-year college or university with 8+ years of experience; or equivalent combination of education and experience
• Valid driver's license may be required
• Dynamic communication skills required to effectively present to internal teams and external customers
• Ability to develop PowerPoint presentations and report documents with effective messaging

Responsibilities

• Deliver value to SBM customers in an impactful way to promote advocacy and align with SBM's established growth plan
• Provide leadership and direction to support existing program retention and organic growth to meet individual account and corporate growth goals
• Ensure all sites within the portfolio maintain compliance with contractual agreements, SBM's internal performance management system (4Insite), standardized processes, corporate departments, and company initiatives
• Adhere to all required customer and internal reporting requirements, including but not limited to internal growth and status updates, customer-facing business reviews, and monthly portfolio updates
• Travel is required to assess site performance levels and health of relationship
• Seek service enhancements to streamline operations, deliver efficiencies, and improve the customer experience
• Proactively assess customer and industry trends to identify opportunities to innovate and introduce next-level solutions across customer portfolio
• Understand and effectively communicate the vision, mission, and value propositions of SBM and all corporate departments
• Work interdepartmentally to support operational excellence and growth opportunities
• Manage leadership succession planning through regular evaluation of site and portfolio leadership competency to ensure continuous and scalable growth
• Conduct management meetings to reinforce ownership, connection, and incentivization through all employee levels
• Perform other duties, as assigned

Benefits

• Compensation range of $130,000 - $140,000 per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree