Account Director

Merge•Kansas City, KS

14h•Hybrid

About The Position

Merge Storytelling and Technology We bring together the minds and passions of creative pioneers, tech innovators, and data explorers to help ambitious clients solve business challenges and rise to the top. MERGE has enduring client partnerships with American Express, T-Mobile, Subway, Kate Spade NY, Coach, The North Face, Meta, Adobe, BlueCross BlueShield, Abbott, Astellas, Supernus, CSL, GE Healthcare, Broward Health, Indiana University Health, and Morgan Stanley. With offices in Atlanta, Boston, Chicago, Denver, Kansas City, Montreal, New York City and Los Angeles. MERGE uses a talent-to-task process that enables clients to think higher and feel deeper about their customers. Promote Health, Wellness & Happiness We are committed to promoting health, wellness and happiness in the world by partnering with purpose-driven clients in purpose-driven industries in healthcare, life science, and consumer products. Our deep vertical expertise and category insights stem from decade-long partnerships with our top clients. Emerge to the Top of Your Career At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers. As our Account Director, you will… Oversee an enterprise account within our Lifestyle division. You’ll act as a senior solutions-oriented leader and key point of contact that thrives on developing lasting relationships between the client and agency teams. Utilizing industry knowledge and experience, you will lead and collaborate with key leaders across agency services to deliver integrated technical solutions. . This position involves consistent client contact and a high level of performance in a fast-paced environment.

Requirements

8-10 years of account management experience at an advertising agency or similar on integrated accounts
Strong technical acumen, with experience on platforms (Adobe, Salesforce) and experience leading workflow management projects
Superior professional communication and presentation skills and thrives in a fast-paced environment
Ability to evaluate competitive communications across categories, consumers, services, cultural trends, etc.
Willingness to roll up your sleeves to be a constant leader to a team in a highly collaborative environment and to develop and execute client service strategies
Advanced account management skills, especially as it relates to expanding business within existing clients
Commitment to the client, attention to detail, and strong problem-solving ability
Bachelor’s degree or equivalent experience

Nice To Haves

An interest in AI and staying on top of technological trends
Retail brand and/or regulated industry experience a plus

Responsibilities

Regular assimilation of business, customer, and marketplace insights into the development of strategies and marketing programs
Efficiently and effectively balance the dual expectations of the agency and our clients
Maintain consistent and regular communication with client teams to share progress, , and deliverables to ensure we are on strategy, on time, and on budget
Guide clients by educating them with strategy, ideas, trends, and thought leadership
Create and build relationships with clients to deliver on the overall needs of the client and agency
Sign off on internal agency materials for reporting to the client
Grow business by utilizing experience to identify additional business needs and implement solutions
Leverage experience and capabilities to craft strategic creative solutions for both existing and new business clients
Incorporate senior staff from other departments as project objectives or issues warrant
Manage and grow a team as a mentor and trusted advisor to the account team