Account Director-Kansas City

LimeLight Marketing•Kansas City, KS

20h•Hybrid

About The Position

The Account Director is a professional marketer who excels at building trust and rapport with clients and enjoys working with multiple brands. This role leads the client-agency relationship and is responsible for client retention and growth, which are pivotal to the agency’s success. This role will manage a portfolio of established client relationships alongside newly onboarded accounts, serving as the primary strategic point of contact across both. The Account Director ensures that strategies and deliverables align with client goals, reflect brand standards and priorities, speak to the target audience, deliver on the client's expectations, and are cohesive across consumer touchpoints. They pursue ways to strengthen the impact of our work for the client and sell new or expanded services.

Requirements

5+ years of marketing experience with at least 3 years in a agency account management role
Bachelors degree in marketing, communications or related field
Experience with inbound and outbound marketing tactics, as well as digital marketing channels — particularly search engine optimization (SEO), search engine marketing, content marketing, social media, email, and websites
Ability to interpret data and reporting from platforms including GA4, Klaviyo, Google Ads, and ecommerce platforms to inform strategic recommendations.
A strong technical aptitude to confidently engage in conversations related to marketing and development projects.
Experience in customer journey mapping, funnel mapping, and persona development
Proven analytical and problem-solving skills
Ability to analyze and inform on marketing data and make recommendations
Ability to efficiently manage multiple projects simultaneously while working against tight deadlines
Proficient in writing clear, concise, detailed briefs
Proven experience working with multiple client personalities and communicating timely and effective manner
A desire to work both at a strategic level and tactically on projects and campaigns
Excellent decision-making skills
Self-motivated and results-driven

Responsibilities

Client Relationship Management
Leads high-level strategic discussions to position the agency as a partner in the client’s long-term success.
Identifies and secures significant growth opportunities across multiple accounts.
Builds client loyalty by exceeding expectations and consistently delivering measurable results.
Partners with account team members to ensure consistent service quality and supports the development of account staff through day-to-day collaboration.
Influences the development of new agency services or capabilities based on client needs and industry trends.
Strategic Thinking and Oversight
Develops and communicates high-impact strategies that influence client business success at a strategic level.
Anticipates industry shifts and positions clients to capitalize on emerging opportunities.
Identifies and mitigates risks associated with strategic initiatives while maintaining long-term objectives.
Contributes to the account team's collective strategic capability through shared learnings and collaborative problem-solving.
Shapes the agency’s strategic approach by integrating innovative frameworks, tools, and methodologies.
Technical Proficiency:
Leverages understanding of ecommerce platforms, marketing technology, and digital analytics to identify strategic opportunities and position solutions credibly with client stakeholders.
Mentors team members on effectively positioning technical solutions to clients
Influences service offering development based on client needs and market opportunities
Builds long-term client relationships through strategic technical solution alignment
Leads high-level technical strategy discussions while knowing when to bring in specialists
Communication and Collaboration
Drives a culture of transparency and accountability in all communication and collaborative efforts.
Represents the agency in high-stakes meetings, demonstrating exceptional communication skills.
Mentors others on effective client communication and cross-department collaboration.
Develops and refines communication strategies that align with organizational goals and client success.
Resolves complex conflicts diplomatically while maintaining strong relationships across all stakeholders.

Benefits

In addition to Medical, Dental, and Life Insurance LimeLight offers:
A work environment that works best for you. Whether that’s fully remote, in our office, or hybrid.
Flexible (self-managed) vacation — we hire people who are trusted to make good decisions on when to be at work and when to take time away from work.
Flexible schedule with the option for ½ day Fridays.
10 company paid Holidays.
A strengths-based and performance-oriented culture.
Extended Holiday Break: Between Christmas Eve and New Years Day, LimeLight offices are closed and employees have paid time off work.
Remote work stipend.
Leaders who support, position, empower and engage you.
Ongoing learning and development opportunities.
Collaborate with diverse members across teams with weekly group learning opportunities.
Incredibly awesome Team Retreat.
Epic company Christmas party.
Paid maternity and paternity leave.
Employee and client referral bonuses.
Dedicated time for your health and wellness, including group workouts and wellness bonus
Beautiful new office located downtown Pittsburg.
Competitive salary with benefits.
Help planning for your future. We offer a Simple IRA Match up to 3%, as well as periodic financial wellness and planning sessions throughout the year.