Account Director

Salute Inc.-posted 16 days ago
Full-time • Mid Level
Hybrid • Jeffersonville, IN
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Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Account Director to join our team and drive our relationships with hyperscale clients to new heights. Position Summary The Account Director serves as the senior leader responsible for strategic client partnerships, operational performance, and long-term account growth. This role oversees the full client lifecycle—including onboarding, service delivery, financial management, talent development, and renewal—while ensuring a high level of customer satisfaction and operational excellence. This is a hybrid position working out of either one of these locations: Jeffersonville, IN Montgomery, AL

  • Develop and execute long-term strategic account plans aligned with client and organizational objectives.
  • Identify and drive upselling and cross-selling opportunities.
  • Monitor trends and proactively position solutions.
  • Deliver scalable, innovative strategies.
  • Serve as senior point of contact for key accounts.
  • Maintain executive-level relationships.
  • Provide recommendations based on data-driven analysis.
  • Ensure expectations are met or exceeded.
  • Lead cross-functional coordination and delivery.
  • Ensure compliance with operational standards.
  • Review performance and implement improvements.
  • Drive adherence to safety, security, and compliance.
  • Oversee P&L, forecasting, and gross margin performance.
  • Approve pre-project spending within delegation.
  • Provide reporting and insights internally and externally.
  • Monitor KPIs and ensure strong outcomes.
  • Lead and mentor teams.
  • Ensure training and policy adherence.
  • Set goals and manage engagement cadence.
  • Foster a culture of safety, performance, and professionalism.
  • Oversee multiple initiatives across the account portfolio.
  • Coordinate onboarding tasks and readiness.
  • Provide leadership during periods of change.
  • Maintain required training and compliance.
  • Support recruitment and staffing alignment.
  • Demonstrate exceptional customer service.
  • Represent the company at client meetings and events.
  • 5+ years in digital infrastructure, critical facilities, or related technical environments.
  • High School Diploma or equivalent, required.
  • Experience leading teams and managing complex accounts.
  • Strong analytical and communication skills.
  • Ability to work cross-functionally and handle shifting priorities.
  • Proficiency with Microsoft Office and CRM tools.
  • Ability to travel as required.
  • Bachelor’s degree preferred.
  • 3+ years leading managers or diverse workforces.
  • Knowledge of data center or mission-critical environments.
  • Budgeting, vendor management, and financial management experience.
  • OSHA 30 or willingness to obtain.
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