Account Director

Enboarder • Austin, TX

8d • Hybrid

About The Position

We are looking for an Account Director to join our US team to manage and grow our Mid-Market customer partnerships. In this role, you will work with People Leaders across a broad range of sectors to transform static HR processes into adaptive, AI-driven journeys that coordinate tasks across HR, IT, and management. In this role, whilst you will predominantly cover US/NOAM accounts, however you will also have a number of EMEA accounts. For this reason, this role can either be based in Austin, TX, or remotely on the East Coast.
Your objective is to ensure customers realize the full strategic value of the platform, accelerating time-to-productivity, reducing attrition, and removing administrative overhead through automation.

Requirements

• Proven experience in Account Management or consultative Sales roles within the B2B SaaS industry, preferably within the HR tech Saas sector.
• A track record of managing complex sales cycles and navigating multi-stakeholder procurement processes in large organizations.
• An understanding of the challenges facing modern HR functions, particularly regarding employee engagement, retention, and productivity.
• The ability to consult on software integrations and explain the value of AI-powered automation without needing to be a developer.
• Strong presentation and negotiation skills, with the ability to establish credibility at both the administrative and C-suite levels.
• A collaborative mindset with a willingness to share knowledge and support the wider success of the US and EMEA teams.

Responsibilities

• Proactively manage a book of Mid-Market accounts, developing long-term strategies to maximize customer lifetime value and platform adoption.
• Own the commercial lifecycle for your accounts, identifying expansion and add-ons, from cross-sell to upgrade, managing renewals, and leading negotiations.
• Build and maintain high-level relationships with CHROs and senior stakeholders to align Enboarder’s capabilities with their broader business objectives.
• Identify gaps in the employee lifecycle, such as onboarding, internal mobility, or offboarding and guide customers to adopt our AI capabilities.
• Serve as the internal voice of the customer, partnering with Product and Customer Success to provide feedback on utilisation, performance and influence the roadmap.
• Maintain accurate forecasting and account hygiene while contributing to improve internal playbooks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed