Account Director- Philadelphia

Business Processing Solutions•Philadelphia, PA

14d•Onsite

About The Position

Duncan Solutions, LLC, is a full-service transportation management company that focuses on connecting people, technology, and data to make cities more livable and efficient. As a leading provider of parking and tolling management solutions, we support municipal and commercial clients with citation processing, debt collection, DMV registered owner identification, back-office transaction processing, image review, customer service center and customer experience (CX) operations, integrated on-street parking management, and more. The Account Director is responsible for relationship management for strategic accounts, located in Philadelphia, in the municipal parking sector. The Account Director will serve as the primary point of contact for a major client and be responsible for responding to customer inquiries, ensuring contract compliance, tracking deliverables, communicating system requirements to IT department, and driving important initiatives. The Director will be responsible for the successful delivery of day-to-day services, as well as special projects. Success in this role requires combining the ability to meet and exceed client expectations for delivery and performance with company objectives related to P&L, client retention, and growth.

Requirements

High school diploma or GED required.
10+ years of experience in account/relationship management, preferably serving government clients (or equivalent years of experience in senior government leadership roles).
Ability to effectively engage with elected officials and senior-level managers within city governments.
Strong understanding of government contracting processes, including the ability to identify and comprehend local rules, timelines and compliance requirements.
Ability to manage multi-year contract with local government agencies, including day-to-day delivery, addressing urgent issues, and coordinating tasks to support long-term initiatives.
Strong business acumen with experience driving up-sell activities and P&L optimization, including leading successful contract negotiations.
Strong presentation creation and delivery skills.
Willingness to travel, within the State of CA, to meet with clients, prospective clients, and partners and attend industry events.

Nice To Haves

Bachelor’s degree in business administration, public policy, or related field.
High technical acumen, ability to interact with clients and IT teams about technical requirements.
Experience in local transportation, including parking, traffic management, or local mobility services.
Leadership roles or committee positions with industry organizations such as CMPA, IPMI or other regional associations.
Established network of relationships with municipal stakeholders, consultants, or industry partners.

Responsibilities

Develop and maintain strong, long-term relationships with clients.
Communicating to clients clearly, addressing business concerns, and resolving any conflicts that arise in a prompt and professional manner.
Ensuring compliance with contract requirements, adherence to timelines, and carefully tracking and reporting on program performance.
Preparing and presenting business and account updates to the client and company management.
Training and educating users and stakeholders on systems and services.
Monitoring subcontractor performance to ensure service levels are satisfactory and identifying issues and coordinating actions to resolve issues, when required.
Identifying opportunities for account growth, including upselling and cross-selling.
Raising business concerns and needs to company’s executive and IT teams, when escalation is required.
Meet with elected officials, public sector parking professionals, colleagues, and other stakeholders to understand strategic priorities and develop outcome-based solutions.
Stay updated on relevant state and local legislation and industry trends.
Other duties as assigned.