Account Director- Strategic CRO Accounts

H1-posted 3 months ago
$130,000 - $160,000/Yr
Full-time • Senior
251-500 employees
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At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds needed trust in healthcare systems. To accomplish this our teams harness the power of data and AI-technology to unlock groundbreaking medical insights and convert those insights into action that result in optimal patient outcomes and accelerates an equitable and inclusive drug development lifecycle. The Commercial team at H1 plays a crucial role in creating that future. It is our role to work in partnership with our colleagues and our customers to understand the most valuable products we can deliver to the market. We strive to deeply understand our customers’ needs, and our users’ workflows, to solve their problems in simple and novel ways.

  • Serve as the executive-level point of contact for assigned strategic accounts, building long-term, trusted partnerships across C-Suite, Regional, Franchise, and Business Unit leaders.
  • Ensure retention by leading Executive Business Reviews, navigating renewals, and proactively addressing risks to customer health.
  • Act as H1’s ambassador within customer steering committees, ensuring alignment between customer priorities and H1’s roadmap.
  • Develop and execute multi-year account strategies that expand H1’s footprint through cross-sell and upsell opportunities.
  • Identify and drive expansion opportunities into new business units, geographies, or product lines.
  • Partner with H1’s Legal, Finance, and internal stakeholders to negotiate renewals, expansions, and complex agreements.
  • Identify, prospect, and acquire new CRO customers; own the full sales cycle for new logos — from prospecting and discovery through negotiation and contract execution.
  • Collaborate with Marketing and Business Development teams to build pipeline and accelerate market penetration.
  • Seamlessly transition new customers into long-term strategic accounts with support from Customer Success and Implementation teams.
  • Gain a deep understanding of customer initiatives, industry trends, and emerging business needs to anticipate opportunities.
  • Provide structured, data-driven feedback to Product, Marketing, and Customer Success teams to influence product roadmap and go-to-market strategy.
  • Represent customer perspectives internally, ensuring H1 delivers best-in-class solutions and support.
  • Accurately forecast quarterly revenue (both new and expansion) across your accounts and pipeline.
  • Maintain rigorous CRM hygiene, ensuring all pipeline, account, and deal activity is documented and up to date.
  • Become a subject-matter expert in H1’s products, services, and value proposition to credibly engage with executives and technical stakeholders.
  • 8+ years of experience in enterprise account management and new business acquisition, ideally within SaaS, data, or healthtech.
  • Demonstrated success managing a multi-million-dollar portfolio while consistently exceeding new business quotas.
  • Strong executive presence with the ability to engage, influence, and build trust at the C-level.
  • Proven track record of driving both net-new ARR and expansion ARR across enterprise accounts.
  • Commercial acumen with deep experience in complex deal negotiation and revenue forecasting.
  • Strategic thinker who thrives in a fast-paced, cross-functional environment, balancing customer advocacy with revenue growth.
  • Experience with value-based selling.
  • Comfortable with traveling to customers 20% of the time.
  • Full suite of health insurance options, in addition to generous paid time off
  • Pre-planned company-wide wellness holidays
  • Retirement options
  • Health & charitable donation stipends
  • Impactful Business Resource Groups
  • Flexible work hours & the opportunity to work from anywhere
  • The opportunity to work with leading biotech and life sciences companies in an innovative industry with a mission to improve healthcare around the globe
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