Account Director, Retail & CPG

LiveRamp•Seattle, WA

52d•Hybrid

About The Position

LiveRamp is the data collaboration platform of choice for the world's most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases-within organizations, between brands, and across its premier global network of top-quality partners. Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements. LiveRamp is the data collaboration platform of choice for the world's most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases-within organizations, between brands, and across its premier global network of top-quality partners. Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements. You will: Own Value Realization & Adoption Ensure products purchased are being utilized and that client is receiving business value (and can articulate the ROI story) Primary Account Owner / Client POC Responsible for QBR planning, holistic account strategy, and cross-team collaboration with larger account team Leads Renewals & Risk Mitigation Leads renewal strategy and execution Proactively identifies risks at least 6 months in advance Drive Overall Revenue Growth Identify upsell and expansion opportunities for CL Spearheads data monetization strategy to drive variable revenue growth About you: Strong leadership capabilities: Ability to steer a group of internal stakeholders towards a common objective Motivating and project managing internal stakeholders Strong organizational capabilities Ability to plan ahead for what you need to do Are you able to anticipate multiple outcomes and plan for each scenario (Chess) Resourcefulness Ability to source/obtain information that you don't inherently possess Ability to navigate disparate internal and external resources Not easily swayed from getting information necessary Tact and presence: Able to prepare for a C level conversation (bonus: familiarity with NPV, IRR, ROI) Ability to craft & present summary of value delivered from customer's perspective Strategic insight Able to demonstrate an understanding of clients' business goals and objectives, and ensure our solutions are aligned with their success criteria. Track record of Identifying opportunities for upselling and cross-selling to achieve revenue growth targets. Strong Relationship & Empathy Ability to digest how product/process change might impact customer's business Ability to communicate why change is disruptive and empathize with customer Bonus: Ability to provide recommended adjustments to change based on customer & potential other customers

Requirements

Strong leadership capabilities: Ability to steer a group of internal stakeholders towards a common objective
Motivating and project managing internal stakeholders
Strong organizational capabilities Ability to plan ahead for what you need to do
Are you able to anticipate multiple outcomes and plan for each scenario (Chess)
Resourcefulness Ability to source/obtain information that you don't inherently possess
Ability to navigate disparate internal and external resources
Not easily swayed from getting information necessary
Tact and presence: Able to prepare for a C level conversation (bonus: familiarity with NPV, IRR, ROI)
Ability to craft & present summary of value delivered from customer's perspective
Strategic insight Able to demonstrate an understanding of clients' business goals and objectives, and ensure our solutions are aligned with their success criteria.
Track record of Identifying opportunities for upselling and cross-selling to achieve revenue growth targets.
Strong Relationship & Empathy Ability to digest how product/process change might impact customer's business
Ability to communicate why change is disruptive and empathize with customer
Enterprise B2B SAAS CSM experience, with specific emphasis on Data analytics, Cloud, Collaboration or Identity, or Media Planning Experience
Minimum of 2-3 yrs as CSM/Account Director, or 5+ years customer facing role
Must have experience with accounts $2M+ in ARR, or negotiation and project management skills

Nice To Haves

Ability to provide recommended adjustments to change based on customer & potential other customers
History of growth in seniority of roles or size of accounts preferred
Nice to have experience in managing 3-5 highly strategic accounts
Or have experience managing 20+ $500k+ accounts at once
Familiarity with LiveRamp and its role in ecosystem, either from brand client or platform side
Familiarity with Clean Room solutions, Measurement and/or Collaboration use cases
Familiarity with Salesforce or other CRM Software
Experience drafting QBRs, executive summaries
Experience managing renewals and partnering with Sales on upsells/cross-sells
Internship experience during college prior to entering the workforce
Multiple roles across adtech/martech either on Sales side or Buy side (Brand/Agency)

Responsibilities

Own Value Realization & Adoption
Ensure products purchased are being utilized and that client is receiving business value (and can articulate the ROI story)
Primary Account Owner / Client POC
Responsible for QBR planning, holistic account strategy, and cross-team collaboration with larger account team
Leads Renewals & Risk Mitigation
Leads renewal strategy and execution
Proactively identifies risks at least 6 months in advance
Drive Overall Revenue Growth
Identify upsell and expansion opportunities for CL
Spearheads data monetization strategy to drive variable revenue growth

Benefits

People: Work with talented, collaborative, and friendly people who love what they do.
Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.
Savings: Our 401K matching plan-1:1 match up to 6% of salary-helps you plan ahead. Also Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers)
RampRemote: A comprehensive office equipment and ergonomics program-we provide you with equipment and tools to be your most productive self, no matter where you're located

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