Account Director, North America

Social Element • MO

110d

About The Position

Founded 23 years ago, we're a leading global and independent full-service social media agency on a mission to Make Social Better for everyone. To us, better social means creating unskippable content, making scrolling safer for everyone, creating stronger connections with each other and making a huge impact. Now, we're on the lookout for a passionate Account Director to join our Client Services, North America team! You will serve as a strategic leader and primary point of contact for several key clients, including two significant North American based organizations in the tourism and CPG industries. You have experience in integrated marketing (with expertise in the social space) are well-versed in account management functions, with experience in working cross-functionally to create best-in-class work.

Requirements

• 7+ years of client-facing experience in a digital, social media/community management agency setting.
• Proven track record of building and maintaining client relationships and commercial success.
• Experience managing large, complex accounts with multiple key stakeholders.
• Up-to-date knowledge of social platforms, online communities, and social media trends.
• Solid experience with financial management, including scoping and forecasting.

Nice To Haves

• Experience in the tourism and/or CPG segments.
• Ability to think big picture and get into the weeds.
• Resiliency in meeting client challenges and driving outcomes.
• Solution-oriented mindset to identify red flags and recommend proactive solutions.
• Passion for results and demonstrating strong ROI for clients.

Responsibilities

• Build strong client relationships, maintaining and achieving growth on existing accounts.
• Drive client satisfaction at every touch point, acting as a trusted advisor.
• Proactively identify areas of opportunity to grow accounts and drive revenue.
• Work with the Senior Account Director and VP, Client Services to define team processes.
• Lead and develop annual scopes of work, yearly planning, and quarterly business reviews.
• Anticipate and understand client needs and workflow to ensure work is delivered on time and within budget.
• Collaborate cross-functionally with various departments (Social, Project Management, Creative, Strategy, etc.).
• Oversee large budgets, forecasting, and navigate financial statements.
• Ensure accurate billings and revenue tracking alongside the Finance department.
• Communicate confidently and clearly, forming strong points of view informed by a deep understanding of the business.

Benefits

• 100% Remote working
• 33 days of holiday (including bank holidays)
• Birthday off
• Annual Occasion Day off for an important event
• 1 Volunteer day off
• Paid Sick time off
• Group Insurance Medical plans with generous employer contribution
• Dental and Vision plans
• FSA & HSA Options, with employer contribution to HSA on select plans
• 401k with employer matching
• Employer Paid Long-Term/Short-Term Disability
• Enhanced family friendly policies
• Career Break: After 1 year's service, can take between 4 weeks and 1 year unpaid leave.
• Wellbeing Support
• 3 x Wellbeing Days
• Flexible Fridays (Working half day)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior