Account Director II - Channel Manager

Lumen Technologies

7d•Remote

About The Position

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world. By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next. At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future. The Role The Account Director II - Channel Management assumes Leadership of the Partner’s experience with the standard Lumen Enterprise Acquire and Customer Success policies, processes, and tools as well as those created specifically for the Partner Channel. The responsibilities include building, growing, and maintaining mutually beneficial relationships with the right strategic Partners to expand our market share. This role identifies, recruits, and manages an assigned account base of indirect sales, telecommunications partners to generate revenue by executing channel programs. The Account Director II is responsible for selling new and existing company products and services, targeting business to business clients.

Requirements

9+ years of related experience
Proficient understanding of company’s telecommunications products and network capabilities
Valid driver license as role may require driving to customer and/or partner meetings.
Ability to travel an average of 25%

Nice To Haves

Bachelor’s or master’s degree in business, marketing, or related field with 9+ years of related experience.
Proven success of building strong relationships and partnerships.
Advanced understanding of company’s telecommunications products and network capabilities.
Advanced knowledge of company financial measurements, telecommunications industry, and indirect sales model

Responsibilities

Drive inflight sales opportunities with Partner/Customer/Internal teams
Develop and implement opportunities to cross-sell and up-sell accounts, increasing overall revenue spend by targeted customers.
Create account plans and strategies to win new business from existing customers.
Solution pricing review and negotiation
Develop sales in designated account base by working with partners to identify new sales opportunities.
Responsible for Funnel, Promo, Spiff and Deal reviews
Define solution design, Pricing strategy, DSR for marketing promo, OM engagement
SFA opportunity creation and Funnel Management
Partner Engagement – New partner activation, dormant partner reactivation, relationship building
Provide accurate and detailed weekly, monthly and quarterly forecast funnel of identified and proposed opportunities to meet and exceed quota requirements.
Manage and serve as the escalation path for end customers and partners to ensure superior customer experience.
Coordinate and deliver training and on-boarding programs for Partners to ensure sales readiness for company products and processes, including product and systems training.
Coordinate with Inside Sales on partner sales opportunities, prepare customer presentations, and coordinate with internal groups (sales engineering, product, etc.) during the sales process.

Benefits

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

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