Account Director, Digital Native

OpenAI • New York, NY

96d

About The Position

OpenAI’s mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals into one lab together to accomplish this. In pursuit of this mission, our Go To Market (GTM) team is responsible for helping customers learn how to leverage and deploy our highly capable AI products across their business. The team is made of Sales, Solutions, Support, Marketing, and Partnership professionals that work together to create valuable solutions that will help bring AI to as many users as possible. Our Sales team has a unique mission to help customers understand the deep impact that highly capable AI models can bring to their business and users. This role is a mixture of technical understanding, vision, partnership, and value-driven strategy. You’ll be a key driver of opportunities through the entire sales cycle, from pipeline generation to closure. You’ll work with researchers, engineers, and solution strategists to help customers evolve their industry with AI. This role is based in New York City. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

Requirements

• 9+ years selling and renewing platform-as-a-service and/or software-as-a-service
• Designing and executing complex deal strategies
• Supporting the growth of fast-growing, high-performance companies
• Working directly with c-level executives
• Communicating technical concepts to customers and internal stakeholders
• Gathering, distilling, and processing complex market (industry, competitor, customer, prospect) intelligence

Nice To Haves

• Are customer-centric. You are motivated to deeply understand your customer’s priorities and help them achieve their vision for using our models to improve their products and services.
• Have a passion or deep curiosity in artificial intelligence. You embrace the opportunity to help deploy our technology in a way that benefits humanity.
• Are a builder. You are excited to impact how our company operates and scales.
• Are excited by new challenges. You don’t have the answers to every question up front, but the process of solving them invigorates you.
• Are a strategist. You deeply understand go to market best practices and raise the bar for our organization.

Responsibilities

• Manage a portfolio of customer accounts, developing and executing strategies for a comprehensive account plan
• Support your customer accounts from initial engagement to successful deployment and through to renewal
• Partner with solutions and research engineering to build and execute complex customer programs and projects
• Own a revenue target
• Manage revenue forecasts
• Analyze key account metrics to create reports and provide insights to internal and external stakeholders
• Closely monitor the industry landscape (people, competitors, partners, etc.) to contribute to product roadmap and other corporate strategies
• Collaborate with solutions, marketing, communications, business operations, people operations, finance, product management, and engineering
• Support the recruitment and onboarding of other teammates
• Support the development of company culture

What This Job Offers

• Job Type: Full-time
• Number of Employees: 1,001-5,000 employees