AlphaSense-posted 3 months ago
$123,000 - $169,000/Yr
Full-time • Mid Level
1,001-5,000 employees

The Account Manager, Corporate is responsible for developing three-dimensional relationships with customers and key stakeholders in order to effectively retain and grow our customer base. In this role, you will serve as our Corporate clients’ main point of contact for inbound queries, outbound engagement, relationship updates, and renewal discussions. You’ll need to be versatile. You will work with a variety of clients across all industries and verticals. In this role, you’ll be expected to collaborate with account executives, identifying new business opportunities to help expand our footprint within each client account. While key performance indicators include retention rate and the identification of growth opportunities, the responsibilities of Account Managers go much deeper. The team also extracts a wealth of knowledge from our clients, bringing that internally to product, marketing and sales teams in order to maximize the effectiveness of our business’ strategy and communication.

  • Own and grow a book of business, maximizing client retention and identifying revenue opportunities.
  • Drive adoption across business units, partnering with Account Executives to expand usage and prevent churn.
  • Forecast retention and identify at-risk accounts early to mitigate loss.
  • Understand client organizations deeply—roles, KPIs, initiatives—to tailor engagement and messaging.
  • Build strategic relationships with users and stakeholders to position AlphaSense as a trusted partner.
  • Be a visible presence—hosting floor walks, lunch & learns, and other on-site initiatives.
  • Act as the voice of the client internally and champion AlphaSense externally.
  • Collect feedback and success stories to influence product, marketing, and sales strategies.
  • Build rapport quickly and have a track record of managing and expanding relationships with Fortune 1000 clients.
  • Understand both internal dynamics and client needs, using sound judgment, process, and strategy to deliver results.
  • Be naturally inquisitive, quick to learn, and adaptable in a fast-paced environment.
  • Know what it takes to drive client success and engagement in a high-growth SaaS company.
  • Show grit, initiative, and a strong work ethic.
  • Convey complex ideas clearly across written, verbal, and presentation formats.
  • Competitive benefits program
  • Generous commission plan with uncapped earning potential
  • Equity
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