Account Coordinator

AUGUSTA SPORTSWEAR•Grovetown, GA

4d•$18•Remote

About The Position

The Account Coordinator is the primary point of contact and plays a pivotal role in ensuring exceptional customer satisfaction for the company's league and key account customers. This role provides direct account support, operational and order file management activities for assigned accounts resolving complex issues and fostering strong customer relationships. The coordinator role will work collaboratively with various departments to ensure seamless communication, problem resolution, and overall customer success.

Requirements

2 + years related professional experience.
Proven experience in account management, particularly with dedicated account base.
Exceptional communication and interpersonal skills, with the ability to build and maintain strong customer relationships.
Problem-solving and conflict resolution abilities, especially in handling complex customer issues.
Analytical mindset with the ability to use data to drive decisions and improvements.
Proficiency in CRM software and other relevant tools.
Proficiency in Outlook and Excel.
Adaptability and flexibility to work in a dynamic and fast-paced environment.
Attention to detail and a commitment to delivering high-quality customer experiences.
Deep understanding of custom and decoration techniques & internal order flow.
Excellent time management skills to reach specific SLA requirements.
Resolution suggestions to resolve customer issues.
Willing to work outside of regularly scheduled hours during peak season.
Ability to work independently with minimal supervision.
Ability to follow procedures for departmental assistance.
Learn the needs of high priority accounts and maintain documents on those needs.
Willingness to step in in other areas of customer service when asked.
Ability to maintain deadlines and customer expectations.

Responsibilities

Develop and maintain a deep understanding of the needs, goals, and expectations of league accounts.
Serve as the primary point of contact for league customers, addressing inquiries, concerns, and requests promptly and effectively.
Build and nurture strong, long-lasting relationships with league customers.
Develop and execute customer specific service offerings through business systems, business process, and collaboration with other operational areas.
Maintain service standards and key performance metrics for customer interactions.
Manage league relationships with external customers and internal operational areas of the business including Sales, Finance, Operations and Product Development.
Manage the timely resolution of complex customer issues, ensuring a satisfactory resolution for both the customers and the company.
Collaborate with relevant departments (sales, operations, technical support) to address and resolve customer concerns effectively.
Maintain league account customer satisfaction levels and gather feedback to identify areas for improvement.
Proactively take actions to enhance the overall customer experience and ensure long-term loyalty.