Account Coordinator

The Helper Bees•Austin, TX

just now•Remote

About The Position

Join our winning team, recently honored as on Forbes’ list of America’s Best Startup Employers for 2025! The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination, The Helper Bees was founded to empower older adult citizens and their families in their search for quality, affordable in-home care providers. We do this by providing older adults the ability to easily review, choose, and access affordable quality in-home helpers. The Helper Bees mission is to be the best in the world at finding & fulfilling the needs of older adults. At THB, we define our company culture through our Core Values: Quickly iterate through solutions - We move at a fast pace which requires quick iterations to find a path to a repeatable solution Seek ways to create immediate impact - Be thoughtful and proactive in how you make an impact on your team. Actively look for ways to make a fast, positive impact. Bee the teammate you want to work with - We work as a team, help each other and encourage each other Ask questions, answer questions - You can't iterate through solutions if you don't ask the right questions which is why there is an expectation that questions should be asked. When you know the answer, being a good teammate means chiming in to get others up to speed. Take the time to celebrate wins - It's so easy for a team that is heads down to forget about all the great things they've accomplished. That's why we make it a priority to remind ourselves to create space to celebrate wins, big or small. Job Summary: As an Account Coordinator at The Helper Bees, you will support account management for enterprise level clients. You will build and maintain relationships with plan partners, manage projects tied to assigned accounts, and ensure client requests, escalations, and concerns are handled in a professional, efficient, and timely manner. You will play a key role in coordinating across internal teams and delivering accurate reporting to support account performance. The Account Coordinator will help operationalize benefit delivery for supplemental in-home support services, ensuring compliance, reporting accuracy, and exceptional plan partner experience across regulated healthcare environments. You will play an essential role in supporting health plan and LTCI carrier relationships by coordinating eligibility files, monitoring utilization trends, tracking regulatory requirements, and ensuring seamless member experiences that align with CMS and state-specific guidelines.

Requirements

Remarkable written communication skills
Highly effective verbal communicator
Working knowledge of Medicare Advantage supplemental benefits, Managed Medicaid programs, and/or Long-Term Care Insurance preferred.
Familiarity with CMS guidelines, health plan operations, or regulated healthcare environments is a strong plus.
Ability to manage sensitive health information in compliance with HIPAA and other applicable federal and state regulations.
Comfort working within structured, compliance-driven environments while maintaining startup agility.
Detail-oriented with effective project management skills
Comfortable with data analysis
Flexible and open to change in a fast paced environment
Ability to navigate multiple platforms, especially Excel and Google Sheets
Comfort and adaptability when working with technology and learning new programs and computer systems
Ability to travel as required (15-25 trips annually).
Must be 18 years of age or older
2+ years of experience in account coordination, client services, project management or related roles dealing with enterprise level clients

Nice To Haves

Background in the Medicare Advantage or Long-Term Care Insurance industry preferred
Bachelor’s degree preferred

Responsibilities

Cultivate long-lasting relationships with new and existing clients/customers
Support the execution and ongoing management of Medicare Advantage supplemental benefits and Long-Term Care Insurance programs, ensuring alignment with plan design and regulatory requirements.
Coordinate eligibility file processing, reconciliation, and reporting specific to MA, Managed Medicaid, and LTCI plan partners.
Assist in tracking and documenting CMS compliance requirements, state Medicaid variations, and LTCI policy provisions that impact service delivery.
Partner with internal operations, compliance, and data teams to ensure government program benefit fulfillment meets contractual SLAs and regulatory standards.
Monitor utilization, member engagement, and benefit performance metrics specific to government-sponsored and LTCI lines of business.
Support readiness activities for Annual Enrollment Period (AEP) and other enrollment cycles impacting Medicare Advantage partners.
Maintain documentation related to audits, reporting standards, and plan performance requirements.
Collaborate closely with cross functional teams to resolve issues and fulfill partner requirements efficiently
Lead or support all client meetings with existing clients, taking charge of agenda development, allocation of follow-up tasks, and the efficient management of account teams to ensure optimal client engagement and satisfaction
Actively participates in staff meetings and attends other meetings and seminars as needed
Serve as a key liaison between various internal departments and external project stakeholders to ensure successful project delivery
Manage tickets for assigned plan partners
Assist with invoice management
Assist with monitoring SLAs for assigned plan partners
Contribute to the creation of compelling presentations for client reporting
Compile and analyze data on a daily, weekly, monthly, and annual basis and be able to apply critical thinking to client reporting
Create and execute specialized trainings by plan partner to promote growth
Travel to client meetings and pull through events as required by the assigned plan partners
Other: We’re rapidly growing startup and a new team, there will be new opportunities and responsibilities that come your way as the role expands