Account Coordinator - Remote M-F 12:30 - 9 pm ET
About The Position
At ZOLL, we are dedicated to improving patient outcomes and saving lives through innovative technologies for serious cardiopulmonary and respiratory conditions. ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies, including LifeVest (a wearable defibrillator), HFMS (Heart Failure Management system), and TherOx Super Saturated Oxygen (SSO2) Therapy. The Account Coordinator works within the customer support team, providing internal support for Field Sales and coordinating fittings of the LifeVest product throughout the country. ZOLL is a fast-growing company operating in over 140 countries, committed to making a difference in patients' lives, and is part of the Asahi Kasei Group.
Requirements
- Associate's Degree required
- Knowledge of Microsoft Office Suite
Nice To Haves
- 2+ years customer service experience preferred
Responsibilities
- Provide internal support for Field Sales with delivery of the LifeVest
- Responsible for meeting all agreed upon service metrics (i.e. productivity, exceptions, timelines, quality, and field inventory levels, call quality, phone availability etc.)
- Coordinate patient appointments with PSR contractors including fittings, follow-up visits and in-services.
- Responsible for ensuring time to fit metric is met
- Manage the selection of PSR contractors based on availability, activity levels, etc.
- Manage field inventory levels.
- Disperses equipment as needed, determining shipping methods based on cost versus need
- Acts as the single point of coordination for inventory and PSR management.
- Negotiates with PSR contractors regarding fees for services
- Act as a liaison between internal and external customers
- Provide quality and timely customer support for product installations and post installation inquiries.
- Assist in obtaining appropriate documentation and patient records pertaining to prescription of and installation of LifeVest
- Assist Reimbursement/Intake in obtaining necessary insurance information
- May assist and participate in the development and implementation of policies and procedures
- Solicits and acts on Field Sales feedback
- Support company and department change initiatives
- Manage customer (internal/external) relationships effectively
- Demonstrate ability to multi-task in a fast-paced work environment
Benefits
- comprehensive benefits plans
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
