Account Coordinator - Film and TV

APM Music•Los Angeles, CA

7d•Hybrid

About The Position

APM, a joint venture of Sony Music Publishing and Universal Music Publishing, is the leading provider of original production music for content creators. Our catalog features over 1.4 million hand-curated recordings spanning every country, genre, and era. APM has been the trusted go-to for thousands of music supervisors, producers, and video editors across every market for over 40 years. Recent Film/TV projects include K-Pop Demon Hunters, Marty Supreme, One Battle After Another, Sinners, Weapons, Wicked: For Good, Abbott Elementary, The Bear, Heated Rivalry, Love Island, Severance, The Studio, and Zootopia 2. APM tracks have also been sampled by Kendrick Lamar, SZA, The Black Keys, and more. The Role We are seeking an Account Coordinator to join our film/tv team. This is an LA-based, hybrid role.

Requirements

Strong interest in film, television, and music
Minimum of 1-3 years of experience in customer success or a similar client-facing role
Highly organized with meticulous attention to detail and strong note-taking skills
Excellent verbal, written, and interpersonal communication skills; confident public speaker
Comfortable handling inbound and outbound customer calls and presentations to diverse audiences
Solutions-oriented, critical thinker who contributes ideas to improve processes and procedures
Able to multitask, manage individual and team priorities, and adapt quickly in a fast-paced environment
Proficient with CRM systems (e.g., Salesforce) and intermediate Excel skills
Tech-savvy, curious, and quick to learn new tools and technologies
Outgoing, collaborative self-starter who welcomes feedback, follows direction, and asks thoughtful questions

Responsibilities

Host engaging live presentations and trainings for new and renewing clients to help them efficiently find and use music
Build strong, consultative relationships with clients by understanding their needs and recommending appropriate APM products and services
Educate clients on music director and other APM offerings, updates, and enhancements to the search experience
Manage client outreach throughout key points in the production cycle, including timely follow-ups and usage reporting
Accurately capture, organize, and maintain contract, account, and contact information in Salesforce CRM
Manage client logins, including creation, deactivation, and troubleshooting access issues
Maintain and manage the Salesforce pipeline; track renewals and collaborate with Account Executives on strategy, proposals, and action items
Run Salesforce and internal database reports to analyze client usage, health, and engagement, identifying opportunities for growth or intervention
Assist clients with cue sheet preparation and conduct cue sheet analysis
Use sales engagement and email tools to connect with prospects and production companies
Review production data, maintain internal production title databases, and track production release calendars to identify new opportunities
Serve as a liaison between the Film/TV team and Marketing on initiatives, including email campaigns, social media, landing pages, pitch decks, and live events
Take detailed notes during internal and external meetings and execute follow-up action items
Stay current on industry trends, competitive landscape, and new product features through ongoing research and industry trades
Handle external scheduling for designated Account Executives
Other duties as assigned

Benefits

The opportunity to work with a dynamic and well-regarded team
A rewarding opportunity in an ever-changing industry
Health benefits, 401k, life and disability benefits and a generous time-off policy
Team building and attendance to industry events

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