Kpp/Account Coordinator

Kroger•Cincinnati, OH

About The Position

Provide outstanding operations, implementation and clinical support and service to maintain Kroger Prescription Plans (KPP) accounts and assist department staff. Build strong and positive client relationships ensuring customer satisfaction, growth, and retention. Deliver exceptional customer service to clients. Contribute to the growth of KPP's sales and profits. Continuously look for new and improved processes and make constructive suggestions to enhance the success of KPP and our clients. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Requirements

High School Diploma or GED
Ability to be self-directed and work independently, as well as participate on group projects
Exceptional customer service skills
Excellent written and oral communication and organizational skills
Ability to handle sensitive information while maintaining a high degree of confidentiality
Ability to organize and prioritize work based on changing and challenging deadlines
Advanced computer literacy and software skills in Microsoft Office
Familiarity with PBM industry and pharmacy industry, as well as technical terms and processes
Strong focus on accuracy and attention to detail
Strong time management and analytical skills
Strong decision-making ability with the ability to gather information from various sources to make informed decision

Nice To Haves

Bachelor's Degree
Any account management experience
2+ years experience in retail pharmacy or PBM experience
Nationally Certified Pharmacy Technician

Responsibilities

Serve as a contact for pharmacy benefit management (PBM) clients for an assigned book of business
Oversee clients eligibility, plan design, network management and overall customer satisfaction
Interact with all levels of associates at the General Office and division, as well as with KPP clients
Facilitate the accurate and timely implementation of client plan design and changes
Provide quality assurance for new group implementations and on-going plan design
Run standard and ad-hoc reports
Assist in preparing clinical and operational reports/materials for client meetings
Maintain regular and consistent communication with clients
Update and maintain client database
Review client benefit template annually and obtain client approval
Maintain current knowledge of pharmacy and PBM trends, including Food and Drug Administration (FDA) approvals, recalls, and KPP clinical programs
Prioritize, escalate, and respond to client questions and issues in a timely manner within established service level agreements
Provide back up to other KPP Account Coordinators
Attend client meetings as needed (travel may be required)
Must be able to perform the essential job functions of this position with or without reasonable accommodation