Account Coordinator

Read AI • Seattle, WA

111d • $50,000 - $62,000

About The Position

At Read AI we’re redefining how teams collaborate by bringing intelligence to every conversation. Our platform supercharges productivity across meetings, messages, and email, so work gets done faster, smarter, and with better focus. We integrate seamlessly with tools like Zoom, Microsoft Teams, Google Meet, Slack, and more, helping teams stay aligned and move forward, whether they’re in the same room or across time zones. Backed by $81 million in funding from Smash Capital, Madrona, and Goodwater Capital, Read AI is growing. If you're excited to shape the future of AI-powered collaboration and want to make an impact at a product-focused startup, we’d love to meet you. The Account Coordinator is a key support role within the Customer Success team, focused on delivering exceptional service to clients and internal stakeholders. This position is ideal for a detail-oriented, proactive professional who thrives in a fast-paced environment and enjoys solving problems, managing support workflows, and contributing to internal projects.

Requirements

• 1–3 years of experience in a customer support, coordinator, or help desk role, preferably in SaaS or technology, or Bachelor’s degree in Business, Communications, or a related field.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in MS Office Suite.
• Experience with Zendesk or similar customer service platforms.
• Proficient understanding of the tech industry and relevant market trends.
• Ability to work independently and as part of a team in a fast-paced environment.
• High attention to detail and problem-solving skills.
• Ability to take ownership of tasks and see them through to completion.

Responsibilities

• Serve as a primary point of contact for routine client support inquiries, managing and resolving Zendesk tickets and email requests efficiently and professionally.
• Pull and prepare client usage reports, analytics, and renewal documentation as requested by Account Managers or leadership.
• Educate users on how to effectively use Read AI, troubleshoot issues, and provide comprehensive support.
• Support the planning and execution of CS team projects, ensuring they are delivered on time and within scope.
• Identify and suggest process improvements to enhance support workflows and overall team efficiency.
• Take ownership of tasks and ensure they are completed to the highest standard.

Benefits

• Annual base salary ranging from $50,000 - $62,000 plus equity and benefits.
• Low deductible health plans.
• Flexible time away and family leave programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees