Account Coordinator - Seasonal

The Container Store•Coppell, TX

31d•$20 - $22•Onsite

About The Position

The Account Coordinator - Seasonal position is responsible for daily communication with customers, stores , Market Customer Spaces Sales Manager and both employee and third-party installation coordinators and installers . This position is responsible for managing the information flow between all partie s involve d in the installation process. This includes the O utside S ales D esign C onsultant s , C entral Design Team , and a s well as the Customer Solutions Department (CSD ) . This is a full -time, hourly , contract position (with potential to become permanent) . Must be based in Coppell, TX or the surrounding area and willing to work onsite. This is not a remote position. Starting pay for this role is $20.00 - $22.00/hour.

Requirements

Experience in customer service field
Strong communication with internal and external customers
Strong computer skills: proficiency in Outlook, Word and knowledge of Excel
C ommitted to working scheduled hours and has the flexibility to work additional hours ba sed on changing business needs , including evenings and weekends
Knowledge of industry business and passion for following trends in the industry
Communicates clearly and effectively in a professional manner, both orally and in writing, at all levels within and outside the organization.
Strong time management and organizational skills with the ability to successfully manage multiple projects at once
Q uickly separate s the mission-critical tasks from the lower priority tasks; focuses on the most value-added projects of the day or week
Flexible, with a positive attitude and passion for knowledge
Possess focused attention to detail and solid organizational and prioritization skills while working quickly and accurately under pressure
Professional manner and strong communication skills internally and with outside vendor partners
Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information
Ability to work within and exemplify The Container Store brand which we describe as matchless, fun, authentic, team- focused and life-changing

Nice To Haves

retail experience a plus

Responsibilities

Works to ensure the customer’s installation is completed on the initial visit by facilitating communication between customers, stores and installers (employee and third-party) with a focus on the customer experience
Resolves installation issues in a timely manner via phone call and email communication with installers (employee and third- party) and stores
Collaborates with team members and supervisors efficiently and effectively, to assist customers
Utilizes C all Logs /emails to communicate effectively with stakeholder s when issues occur prior to or during installation
Collects all pertinent information from callers to create effective and concise incident descriptions
Accountable for the timely and accurate updates to the incident in Salesforce, and for keeping all stakeholders informed throughout the process
Confirm the color and version of the sp ace is correct before selling i t
Adjusts installation orders for changes in price, schedule and designs when applicable
Maintains product knowledge of all custom closets system s and related components
Collects installation fees as needed
Processes installation charges for customers on TCS credit cards as needed
Provides Certificate of Insurance to involved parties f or employee installer markets and facilitates the process for third party markets, based on customer’s building requirements
Maintains awareness of current and upcoming sales promotions
Communicates Installation Survey results to third party contractors
Consistently arrives promptly to work the assigned schedule
Responsible for maintaining discretion related to all confidential/sensitive company and customer information
Performs all other assigned tasks and duties