Account Coordinator - Releases

OPENLANE•Carmel, IN

About The Position

At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. We're Looking For: We are seeking an Account Coordinator with experience in customer service and finance. You will be part of a dedicated team responsible for providing excellent customer support and maintaining strong client relationships. In this role, you will have the opportunity to use your skills in account management and communication. The ideal candidate will have 1-2 years of experience in customer service, finance, or the automotive industry.

Requirements

1-2 years of customer service, finance, or automotive industry experience.
High school diploma or equivalent (Bachelor's degree preferred).
Ability to effectively manage accounts and provide exceptional customer service.
Excellent written and verbal communication skills.
Ability to work independently, and efficiently, and meet all internal and external time commitments.
Organized. You have excellent attention to detail and can effectively manage accounts and inquiries.
Customer-oriented. You possess strong interpersonal skills and can provide exceptional service to internal and external customers.
Tech-savvy. You are proficient in using computer systems and Google Workspace applications.

Nice To Haves

Experience with web technology.
Additional finance or automotive industry experience.

Responsibilities

Manage and process accounts within PAR's internal queue to meet the company's service level agreements.
Support inbound inquiries from internal and external customers.
Initiate outbound calls to customers and recovery vendors.
Partner across departments to meet customer service levels.
Collect and provide clear, accurate, and complete information using the right tools and procedures.

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement