Account Coordinator - GTM

RollKall Technologies, LLC • Irving, TX

195d

About The Position

Think of this role as your launchpad at RollKall. If you’re someone who thrives in motion—juggling relationships, driving results, and making things happen—this is your stage. As an Account Coordinator, you’ll be the go-to partner for a portfolio of public safety clients. You’ll lead implementations, drive platform engagement, troubleshoot like a champ, and help agencies get the absolute best out of RollKall. It’s a bit of account manager, a bit of project manager, a whole lot of client champion.

Requirements

• Bachelor’s degree (or real-world equivalent—surprise us!)
• 1–2 years in account coordination, client success, project management, or ops (bonus if it’s SaaS or tech-enabled services)
• Strong communicator with a gift for clarity (written and verbal)
• Skilled at working across teams—support, product, sales, all of it
• Analytical mindset—you know your way around a spreadsheet or dashboard
• Familiar with CRMs and project tracking tools (Salesforce, Asana, etc.)

Responsibilities

• Guide new agencies through onboarding—on time, on scope, and on point
• Track account health and performance across your book of business
• Partner with Account Managers on growth initiatives and user engagement
• Be a trusted advisor to stakeholders at every level
• Build strong relationships with agency leaders (and future ones too)
• Be the face of RollKall at events, conferences, and trade shows
• Deliver service that builds loyalty, not just satisfaction
• Turn reporting into recommendations—help clients make smarter moves
• Funnel product feedback to the right teams (with realistic expectations)
• Team up with support to resolve issues fast and thoroughly
• Keep clients educated, engaged, and empowered with RollKall
• Run refreshers and knowledge sessions that actually make an impact

Benefits

• Healthcare (medical, dental, vision, prescription drugs, FSA/HSA & Teladoc services)
• Employee Assistance Program
• Maternity and Parental Leave
• 401(k) Plan for eligible members
• Sick, Vacation time, and Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 51-100 employees