Account Coordinator- Employee Benefits (Remote)

Insurance Office of America • Oviedo, FL

23h • $47 - $57 • Remote

About The Position

Responsible for IOA Benefits department administrative and support activities, including internal/external customer service and communication, individual productivity, quality, and service levels, eligibility processing, data entry, general administration, meeting/presentation preparation, marketing/branding functional support, professional development, identification of sales opportunities, and upholding IOA core values.

Requirements

• 2+ years of industry experience
• Exceptional customer service and administrative skills
• Strong communication, organizational and multi-tasking skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Assist with Benefits department administrative support functions under the direction of Account Team leadership.
• Deliver outstanding client service, anticipating needs and maintaining professional communication.
• Demonstrate a strong work ethic, positive attitude, and willingness to assist others.
• Actively seek to grow IOA business by identifying and acting on sales opportunities.
• Process client employee plan eligibility data accurately and timely.
• Resolve client data portal technical issues with carriers.
• Maintain accurate and up-to-date data in the agency management system.
• Provide administrative support for marketing and client reporting functions.
• Assist in client presentation and meeting preparation.
• Manage incoming mail, faxes, and other correspondence.
• Assist in the compilation and distribution of marketing materials.
• Provide general office support and administration as needed.
• Monitor individual performance to ensure standards are met.
• Support team training and development, promote a positive work environment, and seek continuous improvement.
• Maintain transparent communication with Producers and team members.
• Ensure adherence to company policies and industry standards.
• Champion IOA core values and demonstrate integrity and leadership.

Benefits

• Competitive salaries and bonus potential
• Company-paid health insurance
• Paid holidays, vacations, and sick time
• 401K with employer match
• Professional growth and career progression opportunities
• Respectful culture and work/family life balance
• Community service commitment
• Supportive teammates and a rewarding work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees