Account Consultant, Print Services

Staples Inc.

19d•Remote

About The Position

The Account Consultant (AC) is charged with providing holistic Print & Promo sales service to customers. The AC will respond to referrals from multiple sales channels and respond to new business opportunities with a sense of urgency and with the goal of maximizing sales opportunities. The AC will manage a portfolio of customers that is aligned to an outside sales territory or alternate sales channel. Periodically, the AC may transition high value/high potential customers to AM’s or SAM’s in order to drive overall customer productivity. Likewise, the AC will help transition moderate spenders from the outside sales channel and assume day-to-day management of those accounts in order to maintain continuity for our customers. At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

Requirements

Post Secondary education in related field (Sales, Marketing or Business Administration).
Inside Sales /Account Management background.
Financial acumen to deliver on business goals.
2-5 years sales experience and extensive customer service experience required.

Nice To Haves

1+ years of print sales experience preferred.
Bilingual FR/EN an asset.

Responsibilities

Directly interact with customers to provide suggestions on products and services to turn the customers goals into reality.
Advise & promote customers (new/returning) of other offers and new lines of business & business services.
Partnering with variety of vendors, customers, and retail stores for updates, follow-ups, and questions regarding projects.
Reconnect and follow up with customers to solicit feedback on sales; promote additional products and services that create value.
Identify new sales opportunities with clients and work to grow share of wallet with assigned customers.
Partners with AS, AM and SAM teams (or other functional sellers to maximize sales opportunities.
Respond to referrals within SLA goals to maximize sales opportunities for the business.
Maximize account retention by providing service support that exceed customer expectations.
Expand share of wallet with customers by supporting business strategies that enable print & promo sales.
Execute CRM activities in salesforce.com.